La Diosa and their right Royal wedding connection

Blue_Topaz_Sterling_Silver_PendantOne of our creative success stories came from a chance meeting in a Philosophy class between Natasha Faith and Semhal Zemikael. Together they went on to create La Diosa jewellery and now have a shop in Hatton Garden.

They have a knack of attracting celebrity interest in their contemporary designs, with Sarah Brown (our previous Prime Minister’s wife) a fan, and Michelle Obama pictured wearing their jewellery during a G20 summit.

As fans of Kate Middleton (soon to be married to son of the heir of the British throne), they created a pendant called Honey-moon, specially for her. And were pleasantly surprised to receive a letter in reply to their gift, saying that Miss Middleton was ‘touched’ by the gift, and wanted to thank them personally.

Given the current media whirlwind in the build up to the wedding day on 29 April, this story was eagerly snapped up by the Evening Standard and resulted in a half-page story last Monday.

So congratulations to Natasha and Semhal for their brilliant designs, as well as a sparkling approach to promotion and dazzling use of the media.

The growing grey market in the UK

Retired man on bench
Photo Walter Groesel - Stock.XCHNG

Last night I attended a packed Insider Trends’ talk at the Business & IP Centre. Last time the topic was How to become a cutting-edge retailer, but this time Cate Trotter the founder and Head of Trends was talking about the rise and neglecting of the over 50’s market.

As a newly minted 50+ myself (well last September anyway), I was doubly interested in what Kate had to say, and was pleasantly surprised to hear that by 2020 the over 50’s will form the majority of Britain’s population. So that makes me part of the only growth market in the UK.

Once again Kate provided an excellent talk, and left the audience pumped full of relevant statistics and marketing angles.

Here are my notes from the evening:

Untapped markets: The grey pound – Monday 24 January

Profile Marketing Opportunities

–    The population in the UK is getting older, already more +60s than -16s
–    People are living longer
–    Family sizes are shrinking
–    Number of 90 year olds expected to double in 25 years
–    78% of income retained post retirement, but loss in commuting and mortgage costs increase available money
–    +65’s spending £100 billion a year Recession
–    Older customers are better prepared for economic decline than younger
–    Many are working part-time to bring in an income Segmentation
–    Important part of understanding your customers
–    Need to add more age categories. 50-65 and 65+ are not enough
–    Need to be aware of not pigeon-hole by age – much more diverse than the younger categories, due to widely varying life experiences

–    So use lifestyle segmentation instead

  • Live Wires – active and working, many interests, technology aware, spend on holidays
  • Happy and fulfilled – active, but more traditional, financially well off, lots of holidays, spend on quality traditional brands
  • Super troopers – often have lost a spouse, don’t like advertising and new technology
  • Living day to day – spends rather than saves, more interested in material wealth than time, tend to choose premium brands
  • Unfulfilled dreamers – hard working, dreams of un-achieved ambitions,
  • Rat race junkies – could retire, but not yet, into technology, more than one marriage

–    Need to be aware of sets of baby-boomers coming through

  • Flower-children are now approaching their mid 60s
  • So interested in green such as Prius cars and green funerals
  • Believe that old age starts at 72, not 65
  • More old travellers going further afield and more adventurous
  • The SKIers – Spending Kids Inheritance

Adapting your business
–    Attitudes, physical (eyesight) and cognitive (memory) impairments
–    Over 50’s buy 80% of top of the range cars (BBC news report)
–    But many have enough mainstream products (washing machine, microwave, TV). However, they might upgrade at point of retirement with help of lump sum
–    From products to services – or service related products (e.g. sport) less equipment for the home
–    Travel

  • Generally continues until late 70’s and early 80’s
  • GrandTravellers – grandparents and their grandchildren on holiday together – something relatively new and growing
  • Travel gripes – single supplements, insurance costs, active sports insurance

–    Clothes

  • Comfortable and cool clothes lacking in the market place
  • A younger style, but to fit an older shape
  • Children’s toys and clothes as presents

–    The Home

  • Home improvement rather than new products
  • B&Q
  • Employing independent traders + reputable traders marketed towards an older customer
  • Ergonomic tools (SandBug from B&Q)
  • Packaging older people can open – %80 are not – Primelife President
  • Smaller packs and designs – one person teapots (Debenhams small wok a bestseller)

–    Home health care

  • Philips Defibrillator – talks you through
  • Retrofit-friendly homes you can grow old in – e.g. doors wide enough for a wheelchair, room for safety handles – Joseph Rowntree Foundation – www.lifetimehomes.co.uk

–    Fitness

  • Pensioners are fastest growing group of gym members
  • Scope for specialist centres
  • Zumba – very popular with older dancers

Design

–    Product and service design, also websites and fixtures and fittings
–    A lack of interest in older consumers from mainstream companies
–    Specialist

  • Simplicity computers – replaces Microsoft Windows with 6 buttons – option to pay by cheque in the post
  • Tesco online shopping has an access setting
  • Photostroller – purpose built controller to access Flickr content
  • PostEgram – a Facebook app for printing out content
  • Presto – an Internet printer with a remote control system for the sender – customer doesn’t need a computer
  • Kaiser’s in Austria – e.g. easy to reach stock, reduced glare lighting, slip-proof flooring, pleasant places to sit, reading glasses to borrow, all employers over 50 – sales 50% above forecast
  • Odeon Senior Screen – with different snacks – coffee and cake instead of fiz and popcorn
  • Danger of alienating older customers who still feel young – if they can reject it, they often do – don’t want to be associated with ‘that group of people’ – they expect products and service to cost more

–    Inclusive

  • Kindle – allows you change size of text and have text to speech
  • Nintedo Wii is becoming more popular in care homes – active game playing
  • ClearRX by Target in the US – simplifies medication for entire families
  • Ferrari Enzo – with wider doors and lower floor o    Harley-Davidson – trikes for the older market – still cool design
  • Mobilistrictor – a suit to age the wearer by 40 years – useful to test our store design etc
    – used by Ford when developing the Focus – e.g. boot has no lip, dash doesn’t reflect light – became Ford’s best selling car
    – used by Derby City General Hospital building design
    – General Motors used older engineers – key card and push button start
mobilistrictor_Richard_Hammond
Richard Hammond trying out the Mobilistrictor
  • Legibility of writing
    – Larger fonts
    – Bolder colours
    – Clearer typfaces eg Tireseais typeface
    – Use of icons and symbols
  • Interface design – e.g. Apple iPhone and iPad, Facebook (103 year old woman who uses an iPad to interact)
    – Additional advantage of extended appeal to disabled, parents of young children, those heavily laden – e.g. small trolley in supermarket
    – Involve audience in your designs

Marketing

–    Only 1 in 5 sticks to brands they now – happy to try new products and service, but as late adopters
–    Only 1 in 3 own a mobile phone
–    Less influenced by mass media as advertising does not reflect their interests, have become cynical, but not being wired, are more open to national and local marketing
–    More time to shop around – and more time to think if they really need it, so more critical, and more time to write reviews. Can become experts in new products
–    More time to tell their friends about products and services – word of mouth becomes even more important
–    Need to use younger (not too young) faces in images – or take out faces – e.g iPad just shows hands, so appeals to all ages
–    Retail and experiential – e.g. Harley Davidson stores – older are less likely to buy online
–    Only 1 in 4 over 65’s have used the internet, but this is growing very fast
–    Over 50’s represent 25% of online population, but those that are spend longer online
–    Silversurfersday – increase confidence
–    Raceonline2012 led by Martha Lane Fox from LastMinute.com – can buy a £99 computer, with a cheap wireless dongle from 3
–    Better designed websites – e.g. Jitterbug from Samsung aimed at older customers, who can call to order as well as online
–    Email marketing more effective with older customers – e.g. eldergym newsletter
–    Free magazines – e.g. Staysure magazine for the over 50’s – based on airline magazine model
–    Segmented approaches – e.g. Ninento DS using Girls Aloud and Julie Walters in different ads for the same product
–    Car adverts tailored to age group. E.g. the young are interested in loans, the older are not
–    Appealing to the adult child
–    Look for older people in marketing agencies, if you can find them.
–    Be aware of emotional issues associated to buying older products such as walking sticks or elasticized trousers

Conclusion
–    They represent the only growing market in the UK
–    They have time and money to spend
–    There is currently very little competition
–    Be aware that they are difficult to profile – very varied with more variety in the future

Approach requires
–    empathy
–    must not be patronising

Cool infographics that tell a story

Although I have never really believed in the old cliché a picture is worth a thousand words, I have been a big fan of effective illustrations for many years.

I started with the seminal works The Visual Display of Quantitative Information and Envisioning Information by statistician and sculptor, Edward Tufte. Although, I have to say I was always somewhat underwhelmed by his examples.

Thanks to a recent BBC series on The Beauty of Diagrams, I discovered that Florence Nightingale (who is best known as the nurse who cared for thousands of soldiers during the Crimean War), was the first to use statistical graphics as to illustrate the causes of mortality.

More recently I have discovered the Cool Infographics blog, and have seen some excellent examples of effective presentations of statistical information.

The Conversation Prism 3.0 for 2010 shows  the major players in each of 28 different online conversation categories.

Although not strictly speaking statistics related,  How Would You Like Your Graphic Design? gets an important point across very effectively.

Website Design: Ten Areas Where You Can Learn From User Behaviour

website_design_user_behaviour.jpgI am currently working with my SLA Europe colleagues to build a shiny new website for our association so these tips are timely.

Many of the clients we see in the Business & IP Centre are not planning to build their own websites, but all too often they come in with horror relating to their experiences with web designers.

In many cases they have paid a self-proclaimed ‘professional’ web designer a great deal of money to produce a site they are not happy with. As with all aspects of bringing in professionals to deliver a service your business needs, whether it is accounting, contracts or web design, the more knowledge you have the stronger position you are.

So this short guide from Alistair Gray is a good start to get you thinking about what you site should (or shouldn’t) look like.

Website Design: Ten Areas Where You Can Learn From User Behaviour

10 Unexpected Online User Behaviours To Look Out For
by Alistair Gray

1. People Have Banner Blindness

2. People Develop Tunnel Vision

3. People Skip Your Homepage

4. People Need Answers

5. People Follow The “F” Pattern

6. People See But Don’t Watch

7. People Hate Scrolling

8. People Don’t Read

9. People Are Lazy

10. People Want Directions

Book review – From Inventor to Entrepreneur by Celia Gates

celia-gatesHaving met the Celia a couple of times in the Business & IP Centre  I am aware of the both the passion she has for turning inventions into business, as well as the tremendous challenges she has faced on her journey.

So I was fascinated to see how she would express these in her new book. As with all entrepreneurial ideas this book came about because it wasn’t there when Celia needed it. In other words there was a gap in the market which meant both an opportunity to help other people in the same situation.

I’ve met quite a few inventors since joining The British Library and I now recognise Celia’s description of the inventor’s mindset after having had a light-bulb moment.

‘One of those burning ideas that bores deep into your head, gives you a rush of excitement and keeps you awake at night. You simply can’t stop thinking about it and the more your do, the better it gets. You know you’re on to a ‘winner’ but, the question is:

What on earth are you supposed to do with this idea next.

 

It’s with this question in mind that I have written this book. It’s the book I wanted to read when I first had my idea. I searched for it, but it didn’t exist – now I hope to put the knowledge and experience I have gained to use by helping you. The advice and guidance offered herein is cheap at the price. It has cost me at least £94,000 in expensive mistakes to acquire. The intention is to save the you the same peril but, you must be warned in advance; this book is not for the feint hearted.’

http://images.nitrosell.com/store_images/4/791//customcontent/0/Alessi%20Logo.jpgCelia is more of a creative designer than traditional inventor so I was fascinated to see that one of her earliest influences was a visit to the Alessi factory in Milan. As a fan of their products for nearly thirty years I can relate to this inspiration.

Almost everyone I meet has had a light-bulb moment at some point in their life (many have claimed to have been the first to come up with the idea of wheels on suitcases). However, the key is what they do next. According to Celia, out of 33,000 ideas, only 3,000 ever get written down, out of those only 300 are developed further, 3 of those are filed for official ownership (e.g. a Patent application), and only 1 idea goes on to become a reality in the market place.

For Celia the idea is secondary in the route to market, the primary factor is the inventor.

‘You are totally and utterly responsible for the success of your idea. Turning and idea into reality has everything to do with you. You and the belief and action you are prepared to take in order to turn your idea into a phenomenal success.’

As Celia correctly points out, the very first thing you should do with your brilliant idea is to value it. Far too many inventors devote time and money developing and protecting their idea, only to find out it will never be commercially viable.

1. You need to work out who (and calculate how many) will benefit from your idea.

‘Avoid sweeping statements such as ‘everybody in the entire world is going to benefit’

Concentrate on who is going to benefit the most, and so who are likely to be your first customers.’

2. Find out how accessible you target market is. How are you going to get to meet them to talk about your idea and get their reaction?

3. Work out who you are going to be competing against. Many inventors say they are creating a new market with their idea, but even where this is true existing businesses with either feel threatened or, see a new opportunity and will respond.

4. Clearly identify your competitive edge. Why is you idea so much better than anything else on the market?

5. How sure are you of being the original creator of your idea? Similar ideas often occur simultaneously, so keep watching out for your idea in patent searches and trade magazines.

Celia has adapted the famous Edward De Bono Six Thinking Hats Principles into what she terms The Whether? Forecast. This is to help view the idea from a range of perspectives:

Sun – think sunny positive thoughts about your idea.
Rain – concentrate on all the negative aspects, and what could go wrong.
Snow – clean sheet thinking. Imagine the landscape is covered by snow and start again.
Blue Sky – think creatively, don’t be constrained to the known.
Environment – look around you and consider the physical environment in which your idea will function.
Whether Report – review the evidence and your research. Look for gaps in your knowledge and try to fill these. Examine past trends and historical patterns to help predict the future.

The importance of building prototypes is covered;
‘They say that a picture speaks a thousand words: in this case a prototype speaks a thousand pictures.’

Apparently James Dyson built 5,127 prototypes when developing his dual-cyclone vacuum cleaner.

The book gradually moves towards more entrepreneurial activities, such as the need to develop an elevator pitch. This is something inventors are particularly bad at in my experience. Too often they go into far much technical detail, forgetting to emphasise the benefits of their invention to the consumer.

In chapter eight Celia attacks the tricky issue of selling intellectual property. Many inventors really struggle with this concept as they don’t trust anyone else to take proper care of their ‘baby’. The chapter starts with the following:

‘How to get rich from your invention

So, let’s start by overcoming a barrier: are you an inventor or an entrepreneur? With a little luck you are an Inventive Entrepreneur and in this case you are in line to make some BIG MONEY…

… but before we proceed, how do you feel about this?

Are you in the invention game to make BIG MONEY or are you inventing because it is your hobby or because it rewards you in other ways?

There is absolutely nothing wrong with doing something because you enjoy doing it. The world needs more social entrepreneurs and if you are in this business solely because you believe you are capable of adding infinite value to the lives of many other through your ideas then you have my utmost respect.

Her in the UK we seemingly ‘hate the concept of making BIG MONEY and yet, if we open up and are honest with ourselves, the concept of infinite riches is what stimulates and motivates many of us every day.’

I have to take issue with Celia on this point, as in my experience most inventors are more motivated by wanting to see their invention come to life, rather than making millions of pounds from it.

The rest of the book covers how to get your product into the market place, including starting production, getting attention, testing and optimising, brands and assets and return on investment.

Celia’s own experiences (and those of many other inventors) lead to the inclusion of a lengthy chapter on what to do if someone has stolen your idea.

In summary, I would say that although this book is quite quirky in places, it sees the world through an inventor’s eyes. It strongly emphasises the point that – yes – the innovative idea is essential, but unless the inventor can morph themselves into an entrepreneur then their idea is likely to remain just that, an idea, rather than a product consumers can benefit from.

From Inventor to Entrepreneur by Celia Gates

 

  • Helping you acquire essential knowledge & skills by learning how to save time & costly mistakes.
  • How to generate innovative & original thoughts.
  • How to develop ideas as valuable assets.
  • How to secure & register official ownership.
  • How to commercialise an innovation & turn the value of you intellectual property in to riches & wealth.
  • How to stop your ideas being stolen & optimise your return on your investment.

http://www.howtoinvent.info/Images/InventorHelp.gif

I made it onto net@night

TWiT.TV — with Leo Laporte & Friends

As I am sure you will be aware if you are a regular reader here, I am something of a fan of Leo Laporte and his one man TWIT.TV broadcasting corporation.

From his current output of fourteen netcasts, I currently subscribe to Windows Weekly (which was instrumental in my decision to skip Vista and go straight to Windows 7) and net@night co-hosted with Amber MacArthur from Toronto.

AmberAndLeoAs a loyal listener from their very first netcast, I feel honoured to have been selected as their email of the week in the latest show.

Perhaps surprisingly the topic was the controversial  choice of typeface by IKEA the global furniture brand. To be more specific it was their recent switch from the traditional print fonts of Futura and Century Schoolbook to Verdana which was designed primarily for screen use.

Although this might seem a rather esoteric topic for a show about the Internet, both Leo and Amber have experience of designing websites. And of course they spend their lives using and reviewing newly designed sites and web based services like Twitter. Consequently they are well aware of the importance of screen design and the impact the choice of typeface has on this.

For myself, ever since being volunteered to create and edit a staff newsletter way back in 1992, in the early days of desk-top-publishing, I have been interested in the impact of type styles and fonts on readers.

My email to net@night was pointing to a fascinating discussion on the BBC arts program Front Row about the implications on the IKEA brand of their change of typeface.

Free guide to creating a brand

Creating_a_brandThanks once again to the EnterQuest team for pointing out this guide to creating a brand.

It is a short but effective free pdf leaflet on brand creation, if and why you need one, tips on researching brands, and guidance on brand management and extension.

The only slightly odd aspect of the guide is the noticable lack of branding by its authors GREEN Communications. As you can see from this cover shot, their name is barely visible in the bottom right hand corner. You have to read all the way through to the end of the guide before coming across their logo and contact information on the back cover.

The smell of fiction

Since the dawn of time in the ‘real world’ people have enjoyed creating complicated hoaxes, spoofs and pranks (April 1 in particular being a popular time of year).

However, I don’t understand the thinking behind the multitude of fake products ‘for sale’ on the Internet. The latest to bamboozle the blogosphere (and Internet savvy Librarians) is the Smell of Books.

As you can see from the images and text below, someone has gone to a lot of trouble to create this ‘product’.

However, the Smell of Books is just one of a range of unexpected items produced by DuroSport Electronics. These include the DuroSport, a digital music player that no longer supports MP3 format songs. The DuroSport website links to the Prism DuroSport Insider Blog which contains many long and detailed posts written by Vladimir Concescu, the Chief Product Engineer at the DuroSport Electric Company.

I have included a photo of him below to indicate the nature of this site.

Either ‘Vladimir’ has too much time on his hands, or is working to some kind of agenda I can’t fathom.

Smell of Books

New Book Smell

The smell of e-books just got better

Does your Kindle leave you feeling like there’s something missing from your reading experience?

Have you been avoiding e-books because they just don’t smell right?

If you’ve been hesitant to jump on the e-book bandwagon, you’re not alone. Book lovers everywhere have resisted digital books because they still don’t compare to the experience of reading a good old fashioned paper book.

But all of that is changing thanks to Smell of Books™, a revolutionary new aerosol e-book enhancer.

Now you can finally enjoy reading e-books without giving up the smell you love so much. With Smell of Books™ you can have the best of both worlds, the convenience of an e-book and the smell of your favorite paper book.

Smell of Books™ is compatible with a wide range of e-reading devices and e-book formats and is 100% DRM-compatible. Whether you read your e-books on a Kindle or an iPhone using Stanza, Smell of Books™ will bring back that real book smell you miss so much.

The latest example is the the website devoted to selling

New Business & IP Centre website went live today

BIPC

After many months of patiently waiting, I was glad to see that our new website went live today at www.bl.uk/bipc.

It has a much cleaner look than before and is designed to simplify what we offer to entrepreneurs, business start-ups and inventors.

The sections are divided into :

  • Business networking
  • Business planning
  • Protecting your ideas
  • Researching markets

I would be very interested in any comments you have on the website (both positive and constructive criticisms).