40 schoolboy errors start-ups make

Smarta - think create growThe wonderful Smarta website has come up with a simple but hard-hitting list of basic errors many start-ups make.

Everyone is entitled to make a mistake or two on their journey (it is the best way of learning after-all), but make too many and your business is dead in the water. I have come across many of these mistakes during my advice sessions with inventors and aspiring entrepreneurs, particularly number 1.

Below are the headings, with more detailed descriptions on the SMARTA website.

The basics
1.    Assume ‘everyone will want this’.
2.    Can’t sell, won’t sell.
3.    Lose focus.
4.    Quit your job too soon.
5.    Don’t understand the industry.
6.    Don’t tell everyone you can about your idea for fear it’ll get nicked.
7.    Think a great idea alone is enough.

Planning
8.    Haven’t accounted for late payments in your budget.
9.    Not enough market research.
10.    Bad name.
11.    Make pie-in-the-sky forecast figures.
12.    Think your sales forecasts are accurate.
13.    Think big but don’t think about scale.

Pre-launch
14.    Don’t register your business trademark early enough.
15.    Forget to think up consistent stationary and signatures before starting.
16.    Don’t user-test.
17.    Don’t set targets.
18.    Agonise over  minutiae.
19.    Pay thousands for a website you don’t need.

Day-to-day business
20.    Rush into a deal before properly evaluating whether it’s worth it.
21.    Get intimidated by what the big boys are doing.
22.    Don’t keep in contact with potential clients.
23.    Hard sell.
24.    Don’t take negative feedback graciously.
25.    Explain your business in 10 minutes rather than 10 seconds.
26.    Stick too rigidly to plans.

Money
27.    Don’t have a numbers person on-board. Whether it’s an accountant, an FD or a partner who knows their onions, you need to have someone who can unravel the numbers for you if you want to make money.
28.    Don’t look after cashflow.
29.    Don’t draw up a contract when borrowing from friends, family or fools.
30.    Forget to include something major on your budget
31.    Travel excessively when you could do things remotely
32.    Overspend on office space.
33.    Rely too much on your accountant.
34.    Ignore the advice of your accountant.
35.    Forget to bargain on everything.
36.    Take investment too early.

The team
37.    Try to do everything and control everything.
38.    Recruit too soon.
39.    Don’t sack quickly enough.
40.    Don’t share the vision.

Company Partners blog goes live

http://www.companypartners.com/blog/wp-content/themes/vibrant/images/logo.jpgOne of our newest partners at the Business & IP Centre, Company Partners has started a blog aimed at anyone starting or growing a business.

“You use the Company Partners site to find a Business Partner. That business partner may be someone to join with you to start a business, or to join an existing company to bring additional skills into it. Or it may be that you are looking for a Non-Exec or Mentor. Or how about an Business Angel / Investor?”

The blog is going to cover:

* Elements of starting a business
* Growing existing businesses
* Anything about Business Partners, Mentors and Business Angels
* Raising business angel investment
* Finding rewarding business investment opportunities

The author is Lawrence Gilbert founder of Company Partners, and has already covered:

Why businesses don’t get started.

Be tenacious in making your business idea work – but not blinkered

How long does it take to find a Business Angel?

Our report for JISC on sharing business information more effectively

Last year my colleague Nigel Spencer (manager of the Research Service), ran a research project for JISC on the business information landscape for small business in the UK, including sort of information SME’s are looking for.

The results were recently published in pdf format, and one of the conclusions was a call for joined-up services to help businesses out of recession.

“Sharing business information more effectively, particularly through colleges, universities and major reference libraries, could help recession-hit companies out of crisis and stimulate innovation.

Libraries may not be an obvious source for all start-ups and small businesses but the business information they hold can help organisations plan their growth and development, make funding applications, get hold of up-to-date statistics and legal advice, as well as research new developments – essentially key information to help them thrive.

Now JISC and the British Library are calling for an integrated service model with universities, colleges and public libraries working in partnership to help businesses obtain the information and knowledge they need.

Entrepreneurs, business owners, leaders of community, cultural and charity organisations could all benefit if a more coordinated approach was adopted, for example through an online hub, to enable small and medium sized enterprises (SMEs) and others to access the full range of resources. Universities and colleges are ideally placed to help turn information into serviceable knowledge.

Simon Whittemore, programme manager at JISC, said: “Higher and further education institutions have a uniquely rich range of knowledge and expertise resources. There is an opportunity for them to take a leading role in enabling improved access to this knowledge and expertise as well as the supporting information services, to enhance innovation. Working in partnership with public libraries and other agencies, institutions can play a key part in a structured service model which offers tailored support and guidance for business sustainability and development. JISC’s recent report on Business Information Resources, undertaken by the British Library, will help open the dialogue.”

Nigel Spencer, research and business development manager, British Library said: “It is clear from our research that entrepreneurs and SMEs are looking for business resources that are easy to use, informative and centralised. Creating a one-stop-shop is therefore absolutely crucial for improving speed of access to information, easing the development of concepts and ultimately supporting future profitability.

“At the moment, organisations can access business advice via a range of academic and public library services, direct from publishers and through publicly funded business support services such as Business Link, with feedback from the SME community highlighting the British Library’s own Business & IP Centre as a prime example of best practice in providing business support.”

Business Information Resources: Landscape & Feasibility Study – Date 12 November 2009 (pdf)

Sex sells – but call it Maturialism for now

Springwise and its sister publication Trendwatching always seem to have their finger on the pulse of emerging business trends. So I was somewhat surprised to see what must be one of the oldest tricks in the book repackaged under the term Maturialism in their report on 10 consumer trends for 2010.

Let’s face it: this year will be rawer, more opinionated, more risqué, more in your face than ever before. Your audiences (who are by now thoroughly exposed to, well, anything, for which you can thank first and foremost the anything-goes online universe) can handle much more quirkiness, more daring innovations, more risqué communications and conversations, more exotic flavours and so on than traditional marketers could have ever dreamed of. In short; audiences in mature consumer societies no longer tolerate being treated like yesteryear’s uninformed, easily shocked, inexperienced, middle-of-the-road consumer. We’ve dubbed this MATURIALISM (mature materialism).

My favourite example of this racy new breed of business are The Icecreamists, who seem to me to have combined anarchist tendencies, punk design, fetish wear and ice cream into one unholy whole.

http://www.fuule.com/wp-content/themes/thesis_16/custom/images/icecreamists.jpg

The Icecreamists are an anonymous troupe of provocateurs and iconoclasts with a background in staging dramatic high-profile events.

Whilst engaged on these clandestine and legally dubious pursuits, they would on occasion be discovered by law enforcement officers, enjoying illicit chills with a tub of freshly-made artisans gelato. One day they read that ice cream could be subversive and was being used to undermine the government of Belarus, a state in the former Soviet Union.

Organised ice cream eating as political protest had begun, and the The Icecreamists were born; sub-zero missionaries destined to convert a cold, cruel unforgiving world to the life-enhancing gospel of freshly-made artisans gelato. Today, the founders are still hopelessly foul-mouthed, anti-establishment and politically incorrect, but they have purged themselves of their old law-breaking ways and dedicated their lives to pioneering a new ideology, what they describe as ‘Icecreamism’.

The Icecreamists sasys it’s a bit like socialism, only funnier, more addictive and tastes better. Now aficionados can enjoy Icreamism anywhere they fancy. Against the bar, against the wall or against the law.

icecreamists

How to pitch your business

Irene Bejenke WalshFor any of you who have watched entrepreneurs pitching their business on the BBC’s  DragonsDen (or even better the Harry Enfield spoof version below), I’m sure you will agree it is often too painful to bear.

Fortunately we are introducing a workshop in the Business & IP Centre on this scary topic called the investor pitch, on Monday 25 January, and Monday 22 February 2010.

In this interactive workshop, participants will learn about the content of investor presentations as well as how to deliver effective pitches.

Specifically, the following topics will be covered:

• What are investors looking for?
• Targeting different investor audiences
• How to turn your business plan into an investor presentation that will make an impact
• Content of an investor presentation
• Individual presentation skills & delivery
• Pitching formats
• The perfect elevator pitch
• Creating rapport & trust with investors
• Live pitches & feedback

Having met the presenter Irene Bejenke-Walsh, founder of MessageLab, I am confident attendees will be in good hands. She has been coaching entrepreneurs and management teams for investor presentations and pitches for more than a decade. Her clients include the UK’s largest Business Angel network, London Business Angels, where she has coached more than 300 entrepreneurs pitching to the network in a real life “Dragon’s Den”, contributing to an increase in investment rates of over 30%. She also coaches early-stage companies entering the London Technology Fund competition as well as many small and large businesses seeking investment.

[youtube=http://www.youtube.com/watch?v=-tc6-vSYIMk&feature=related]

The Web in Feb from the Business & IP Centre

My colleagues in Business Marketing have come up with a programme of events for next month called Web in Feb.

The event is part of ‘Getting British Business Online’, which aims to get 100,000 businesses online in 2010.

Our programme of events will help you to:
1. Navigate the world of social media and make it work for you
2. Get your site noticed by Google and increase your traffic
3. Write a blog, record a podcast, set up a website
4. Avoid the legal pitfalls of doing business online
5. Translate the jargon and gain the confidence to use the web effectively.

More details:

Week 1
Building an outstanding online brand
Thursday 4 February, 14.00 – 17.00, £35 +VAT
Azright’s Solicitors

Week 2
Email marketing for small business
Tuesday 9 February, 10.00, 14.00, £39 +VAT
Lucidica

Open evening – Web 2.0 made easy
Tuesday 9 February, 18.00 – 20.00, free
British Library

Copyright for designers
Thursday 11 February, 10.00 – 12.00, free
British Library

Social media for business
Thursday 11 February, 14.00 – 17.00, £45 +VAT
Sounddelivery

Week 3
Copyright, trademarks and digital media: understanding your rights
Wednesday 17 February, 10.00 – 12.00, £20 +VAT
Halebury

E-commerce: a guide to conducting business online
Wednesday 17 February, 14.00 – 17.00, £20 +VAT
Marriott Harrison

Week 4
Facebook vs. Linkedin networking evening
Tuesday 23 February, 18.00 – 20.00, free
British Library

Privacy policy and data protection
Wednesday 24 February, 14.00 – 16.00, £10 +VAT
Keystone Law

Build your own blog or website in WordPress
Thursday 25 February, 10.00 – 17.00, £145
Women Unlimited

Booking details

Visitors to the Business & IP Centre

CILIP HomeI recently enjoyed giving a couple of tours of the Business & IP Centre to groups from CILIP and the Embassy of Israel.

Yvonne Morris posted a nice comment on the CILIP Information and Advice Blog.

And I received a good old fashioned letter from the Minister for Commercial Affairs thanking me for the tour of the Centre, and to my colleague Ilana Tahan, our curator of Hebrew texts, who gave an impressive introduction to our collection.

Our Hebrew collections comprise holdings of material written and printed in Hebrew characters, ranging from manuscripts copied over 1,000 years ago to the most recent monographs and serials. They include around 3,000 manuscript volumes and about 73,000 printed book titles – mostly in Hebrew and in related languages that use the Hebrew script: e.g. Aramaic, Judeo-Arabic, Judeo-Spanish and Yiddish.

Maimonides’ Mishneh Thorah

Maimonides' Mishneh Thorah

EnterQuest’s business support survey – the results

The wonderful people who produce our COBRA (Complete Business Reference Adviser) have started surveying subscribers to their free EnterQuest weekly tips and ideas bulletin for startups and small business owner managers.

Their first one was designed to gauge their opinions and levels of satisfaction of business support services they had received or experienced over the last 12 months:

 

The results of the survey were in certain respects rather surprising, and in other ways quite predictable. The survey asked readers for their views relating to sources of support received, ie from Business Link, enterprise agency, local council, and Chamber of Commerce. They were quizzed about what satisfied them the most, what was most disappointing, and asked for suggestions for improvements.

The most striking result was the performance of Business Link, with two-thirds (65%) of respondents satisfied with the support received (43% were very satisfied), but with over a third (35%) not very satisfied or totally unsatisfied. General satisfaction levels were very similar for support from local enterprise agencies, but fewer of these (only 35%) were very satisfied.

While there are encouraging signs that things are moving in the right direction with attitudes towards Business Link,it still remains a stark fact that one out of three businesses were still not satisfied with the support they received, and 44% were not satisfied across all types of local business support provision.

Overall, survey responses from recipients of business support across all providers are summarised as follows:

Very satisfied 26%
Fairly satisfied 30%
Not very satisfied 22%
Totally unsatisfied 22%
So in aggregate the results are 56% satisfied with support received and 44% not satisfied. Survey respondents were located in all regions of the UK.

In terms of the specific questions asked in the survey and qualified answers given, the responses were varied and in certain cases quite animated. The following is a summary of some of the typical responses given for three of the main question areas.

What disappointed you the most?

– lateness of the adviser, lack of respect shown
– e-mails and phone calls unanswered/ not returned
– the adviser did not understand my business or my industry
– lack of clear written steps for funding applications
– no new advice given, I knew what was said already
– excellent support programmes stop when their funding is withdrawn or ends
– lack of understanding of local business needs

What pleased you the most?

– quick response to grant application, given answer in five days
– the adviser understood our business model
– we got what was written on the tin, and in good time
– excellent training sessions from Business Link
– free Business Link support
– wealth of free information provided by adviser
– good follow-up range of courses available

What do you suggest that would improve the service you received or would like to receive in the future?

– the adviser should have real, practical experience of business
– specialist rather than general help and advice is needed
– more empathy with first-timers
– more long term funding for successful support programmes
– more local services and resources available
– loans available for true micros
– more interest in customer needs than in ticking boxes

Key likes – courses, free services, local support and advice.

Key dislikes – supplier driven (need to tick their boxes), exclusion of micros and sole traders, general rather than specialist advice.

He stole my idea – what can I do about it? – Workshop

HaleburyI’m still catching up on my notes from some of the events I attended during a manic Global Entrepreneurship Week  (GEW) at The British Library.

Although somewhat sexist in tone, He stole my idea – what can I do about it? really caught my attention. It was presented by Denise Nurse, the co-founder of Halebury one of our partners providing legal advice.  They aim to make law more accessible to everyone, in particular start-ups and medium sized companies.

Here are my notes from the workshop:

1.      What is Intellectual Property?

  1. Ideas are not protected until you do something with it. It has to turned into something tangible.
  2. Often compared to physical property. You wouldn’t buy a house without research and professional advice. Once purchased you need to maintain and develop it in order to protect or increase its value.
  3. You need to identify the various aspects of IP in the manifestation of your idea:

–       Copyright – automatically covers any creative output, but you need to prove you did it first.

–       Trademarks – your unique identifier for you business. Can be registered for ten years with the Intellectual Property Office or the EU for a Community Mark. Start with business name, might want to include your strap line. Need to develop a strategy, but budgetary restrictions are often a factor. If you have an established brand which can not be registered as it is descriptive you can use the ‘passing off’ laws to gain some protection.

–       Patents – a long, complicated and expensive process. Covers an inventive process. Must be completely new and secret, but if successful gives you a monopoly for 20 years. Can be licensed to others.

–       Designs – often overlooked, but relatively cheap and easy to register. Covers the shape of something and how it fits with something else. Does not have to be registered, but this gives more protection.

–       Database rights – relate to the organisation of information. Protection from staff walking away with customer lists etc.

–       Confidential information – take time to ensure you have the correct confidentiality agreement. How long will it need to last? Who does it cover? Be careful using standard agreements found on the internet.

2.      How is IP Infringed?

  1. Copy, publish, distribute
  2. Sell, rent, lend
  3. Produce, manufacture
  4. Perform, broadcast
  5. Adapt

3.      What is the Damage?

  1. Music industry claims 20% lost income due to piracy.
  2. Your reputation can be damaged – e.g. counterfeit goods which are poor quality
  3. Money – loss of IP eats into your income.
  4. Dilution of rights – e.g. by allowing its use to become generic you lose the value of your rights such as a trade mark.
  5. Weakened commercial position – will have an impact on potential partners, licence agreements.

4.      Protection = Preparation and Perception

  1. Mark and / or register – e.g. use copyright symbol.
  2. Insure – a growing field, especially in the field of products and patenting. Can cover legal fees to attack or defend from attack. Can help when going for investment.
  3. Monitor use – the IPO do not act as IP police. You have to check. Not difficult these days with the internet and search engines. Some trade mark attorneys offer this service.
  4. Take swift action – very important not to hang about, but don’t act rashly, get legal advice.
  5. Follow through – do you have the resources to follow up on original letter? Nine times out ten the initial letter and demands within it will work. In some cases your trade association can provide support.
  6. Make an example of someone who is blatantly abusing your IP.
  7. Get warranties from third parties you are working with.

5.      What if someone is infringing your IP?

  1. Identify
  2. Gather evidence – such as witness statements.
  3. Get insurance – can be bought after the event.
  4. Call a lawyer – better if you already have a relationship and they know you IP situation.
  5. Contact the infringer
  6. Make a claim
  7. Notify the authorities – some acts are illegal in addition to civil. E.g. counterfeiting goods.
  8. Settlement agreement – you may be able to work out a licensing deal.

6.      Defences – anticipating

  1. Dispute ownership or title – prove the IP is yours. E.g. in the film world need to ensure all aspects are covered.
  2. License to use – check the small print of original documentation.
  3. Lack of knowledge – if your work is not widely available it is possible the infringers have not copied your work, although they will still be in breach of your IP.
  4. Rights have expired or have been exhausted – can be a geographical factor.
  5. Jurisdiction – disputes may be taking place in other locations.
  6. Acquiescence – you haven’t used your registered trade mark for too long.

7.      What will you win?

  1. Stop infringement
  2. Seize copies
  3. Account for profits – example of Brats dolls dispute with Matel – $100 damages.
  4. Damages
  5. Criminal sanctions – e.g. Pirate Bay founders

8.      Practical steps

  1. Set up processes
  2. Keep an up to date record of your IP – don’t forget to renew trademarks
  3. Document your agreements
  4. Monitor the market place – be aware of IP use and trends in your market area.
  5. Build an aggressive reputation – lessons learnt from working for Rupert Murdoch.
  6. Publicising your success – e.g. when you make an example of an infringer.
  7. Research and take advice – sometimes you will need professional advice, build this into your plan.
  8. Have a strategy – always worth going through your IP assets even at a late stage.

 Audience comment: “For most companies ethics is a small county in the south east of England.”

Sustainable Supply Chains workshop

Today I attended an excellent workshop on Sustainable Supply Chains. It was presented by Stephen Taiwo, who was the sustainable policy adviser and architect of the Government Office for London and Defra’s Sustainable Food Procurement project. He now works for Supply London – an LDA and European funded initiative, provides advice and support. http://www.supplylondon.com/

Here are my notes from the workshop:

Definition of sustainability – Bruntland 1987 – “Meeting the needs of the present generation without compromising the ability of future generations to meet their needs.” http://en.wikipedia.org/wiki/Brundtland_Commission

  1. Resources consumed in line with nature’s patterns
  2. Consider long term impact
  3. Minimise risk and cost
  4. Not just about environmental impacts, includes social and economic.

Current practice

Figures from One World – currently consume the equivalent of 1.3 planets to provide the resource we use and absorb our waste.

At current trends UN predicts 2030 will require equivalent of 2 earths.

Supply Chain

A linked set of resources and processes that begins with the sourcing of raw materials and extends through to delivery of end items to the consumer.

Cradle to grave for products.

Development – identification & buying – manufacturing – sale & dist – consumption – end of life & disposal

Sustainability Issues

  • impact on air quality
  • water consumption & pollution
  • loss of biodiversity e.g. land clearance – mono-crops
  • impact on limited resources – is it resource intensive
  • impact on greenhouse gases – climate
  • waste production
  • health & safety
  • quality of life – wages for producers

Examples of cotton production in India with negative impact on the soil and water supply. Intensive tomato production in southern Portugal.

Why a sustainable Supply Chain

  • reduce costs and improve productivity
  • reduce risk – includes brand damage resulting from negative press
  • reduce absenteeism through better staff welfare
  • creates healthier environments
  • to be a market leader – public sector suppliers now ask questions related to sustainability

Drawbacks to Sustainable Supply Chains (less true than in the past)

  • no motivation other than complying with the law.
  • Consumers often go for cheapest option rather than sustainable products.
  • Short term focus of government, business and consumers – relates to 12 month business budgeting – government departments have individual targets which weren’t linked up.

Help from:

Soil association – http://www.soilassociation.org/

Sustain – http://www.sustain.co.uk/

Ten Ten Campaign – http://www.1010uk.org/

Greenworks – http://www.green-works.co.uk/

How to implement a sustainable supply chain

  1. Analyse your internal process & impacts
  2. Identify your supply chain and at which point you sit. Also the suppliers of your suppliers.
  3. Make sustainability part of your organisational strategy – must have top level buy-in – need to develop KPI’s (Key Performance Indicators) – develop an action plan for delivery.
  4. Implement practical measures suited to your organisation – SMART (specific, measurable, attainable, relevant, timely).
    1. Written policies
    2. Communication materials
    3. Evaluate suppliers.
    4. Purchasing guidelines
    5. Supplier partnerships
  5. Get all internal and external stakeholders involved
    1. Driven from the top, but must involve everyone.
    2. Supplier engagement
    3. Use relationships with customer.

Support from Supply London

–          ISO 9001 help and support which can save consultants fees.

The workshop ended first with the quote below from Mahatma Gandhi, and then a screening of the Story of Stuff (a 20-minute animation of the consumerist society, narrated by Anne Leonard).

 

“Earth provides enough to satisfy every man’s need, but not every man’s greed” Mahatma Gandhi