Daily Archives: 3 July 2008

Information Professionals in the Wall Street Jounal

Wall Street Journal Advert for Information ProfessionalsOne of the surprises during the annual SLA conference in Seattle was to see a full page advertisement in the Wall Street Journal promoting the value of information professionals four days in a row.

This unprecedented marketing event was an unexpected opportunity resulting from the recent take overs of both the Wall Street Journal and the Dowjones company (which includes the Factiva brand) by Rupert Murdoch.

It would be great to see something similar in the UK.

Here is the full text of the advert.

The right people, information and decisions

Behind every good business decision is an information professional.

The competitive advantages you bring to the table are superior management strategies and decision-making capabilities. Both originate from information that’s been gathered, organized and shared throughout your enterprise by people called information professionals.

The relevant, high-quality business information you need to take action doesn’t turn up all by itself. Whether internally or externally produced, it’s the lifeblood of people who work for you: librarians, knowledge managers, chief information officers, Web developers, information brokers and researchers.

The Special Libraries Association, with support from Dow Jones Factiva, is behind your most profitable decisions. To learn how an SLA information professional can benefit your organization, visit www.sla.org today.


Stacey Bowers and Cara Schatz of the SLA staff

Congratulations to Stacey Bowers and Cara Schatz of the SLA staff for their work with the Wall Street Journal to develop this memorable advert.

Firefly Tonics at Westminster Reference Library

Firefly bottleLast month I went to a great event at Westminster Reference Library to hear the story of Firefly Tonics from co-founder of the business Harry Briggs

Harry and Marcus Waley-Cohen were friends at school and “We’d always thought one day we’d start a business – whenever we had A-level coursework to do, we found ourselves bouncing (mostly silly) business ideas around instead.”

After university they were both working for large consulting firms when they were given the opportunity to market at Japanese water that claimed to cure all ills.

“We didn’t think much of the water, but it did get us thinking – “what if we could make a drink that was effective, yet completely healthy and natural?” Surely nature could do a better job than those chemically-infused sugary energy drinks…”

They found two top UK ‘serious’ herbalists (by searching Amazon for authors) and persuaded them to help develop healthy herbal drinks.

From original idea to launch took just over a year due to delays with the bottle supplier and the partners biggest arguments were over the design of the product rather than the product itself. Five years later they have sold 9 million bottles.

Harry listed some lessons learnt, most of which will be relevant to others starting out on their first business venture.

1. Ask your friends – Harry and Marcus had a long list of possible names for the company, but when they circulated the list to their friends, Firefly came back as the clear winner.
2. Talk and listen to your customers – Firefly make an effort to personalise their dialog with customers and use bespoke emails.
3. Dare to be different – it enables you to stand out in a crowded market-place.
4. All publicity is good publicity (well, almost all).
5. Stand up for a cause – Firefly chose to support independent cafes (who were also more likely to stock their products), creating a virtuous circle.
6. Be authentic and candid – don’t hide your ‘sins’
7. Involve customers in the company – all the photos on the front of their bottles are sent in by the public.
8. Your product is your best marketing – Giving your product away costs a lot less than producing brochures and advertising.
9. Your first customers are the most important ones
10. Sometimes it is better to say no – Firefly turned said ‘no’ to both Asda and Boots
11. You can be global earlier than you might think – their business plan had an international component in year three, but due to intense demand they are now a few locations in nearly 40 countries.

“The company values:
Values… When you try and put them into words you start sounding like a Life Insurance company. But they’re important. So here goes…
1. To create delicious, healthy, stylish and innovative drinks that help people get the most out of life, naturally
2. To build a company that values creativity, honesty, courage and a sense of humour
3. To develop a brand that’s adventurous and authentic, standing up for what we believe in
4. To work in a challenging, fun and inclusive environment where nobody employed by us ever wakes up and thinks, “I don’t want to go to work today”
5. To leave the ostriches to their own devices, get our heads out of the sand and go and stand on top of a mountain with our friends… playing frisbee. (Don’t ask…)”