Our Management and Business Studies Portal goes live

THE BRITISH LIBRARY HomeThe fruit of many months of labour by my colleague Sally Halper has finally emerged blinking into the bright light of day.

The Management and Business Studies Portal is a joint venture from The British Library and the Chartered Management Institute (CMI).

We have joined forces to develop a new online service for managers, bringing together the latest management research and business information, alongside the British Library’s vast collections of print and digital material.

Jude England, head of social science collections and research at the British Library, says: “Our joint aim is to develop joined-up information services and content. The partnership with CMI expresses our continued commitment to supporting the government’s vision of building Digital Britain and improving UK productivity.

We have created a video explaining the site on our YouTube channel.

[youtube=http://www.youtube.com/user/britishlibrary#p/a/f/0/pvkCLCxHjVw]

Whether you’re a University researcher or a busy manager, this Portal will help you find and use high quality management research publications quickly and easily.

  • Download research reports, summaries, briefings, working papers, conference papers and articles from key publishers.
  • You must register (see button above) to see most of the content.
  • Discover the British Library’s vast print and digital collections – in one powerful search
  • Receive alerts about new content that matches your subject interest(s)
  • Watch author interviews and other videos
  • Disseminate and preserve your work
  • Contact us

The introduction of the portal is the second joint venture with CMI this year. The first was the CMI Management Book of the Year awards, which I blogged about last March (Who will win Management Book of Year?).

Fifteen of the UK’s best management authors are now one step closer to winning the coveted title of Management Book of the Year, having made it on to the competition shortlist.

The CMI Management Book of the Year competition, launched by the CMI (Chartered Management Institute) in association with the British Library, aims to uncover the UK’s best books on management and leadership and raise the profile of the great management writing published or distributed in the UK. The shortlisted books are those that, in the opinion of the panel of expert competition judges, will help transform the working practices of managers and help to raise awareness of how management theories and thinking can be better applied in practice.

With £5,000 at stake for the winning author, the shortlisted books, which include John Adair’s Leadership of Muhammad and Richard Donkin’s The Future of Work, will now undergo an intense review process, where expert judges will whittle down the entries to find the UK’s best management text. One winner will be chosen in each of the three categories – ‘Practical Manager’, ‘Innovation and Entrepreneurship’ and ‘Digital Management Book’ – before the overall winner is picked from the three.

The first competition of its kind, Management Book of the Year was created in response to shocking research that revealed that 85 per cent of employees would rather seek help elsewhere than turn to their managers when they need guidance at work. Despite this, just five per cent of these people are turning to management books when they have work issues, suggesting that managers are struggling to find useful, practical texts.

The research also revealed that surprisingly, when it comes to topic choice, more people would like to read about how to achieve a good work/life balance (40 per cent) than how to get a pay rise (30 per cent). In addition, 31 per cent are interested in advice on how to manage people, while just 19 per cent would like tips on securing a promotion.

The winning book will be announced on 25 January 2011.

The books that have made it onto the shortlist are as follows:

  • Practical Manager category:
  • Leadership of Muhammad by John Adair
  • ReWork: change the way you work forever by Jason Fried and David Heinemeier Hansson
  • Managing by Henry Mintzberg
  • The Intuitive Mind by Eugene Sadler-Smith
  • The World’s Business Cultures and how to unlock them by Barry Tomalin and Mike Nicks
  • Innovation & Entrepreneurship category:
  • Glimmer: How design can transform your business by Warren Berger
  • Brilliant Business Creativity by Richard Hall
  • Evolution:  How to thrive in crazy times by Bill Lucas
  • Supercorp by Rosabeth Moss Kanter
  • Design-Driven Innovation by Roberto Verganti
  • Digital Management Book category:
  • The Future of Work by Richard Donkin
  • The Leadership Illusion by T. Hall and K. Janman
  • Fast Track to Success:  project management ebook by Patrick Harper-Smith
  • How to lead by Jo Owen
  • Meet the new boss by Philip Whiteley
  • British Library’s main twitter feed has 100,000 followers

    twitter logoThere may be those who think The British Library shouldn’t be engaging with Social Media.

    There’s always something uncomfortable about watching an ancient institution when it comes over all entrepreneurial; there’s usually something dad-at-the-disco about it. The Register

    But, according to recent statistics from one of my web colleagues, the Library’s main twitter feed recently passed the milestone of 100,000 followers.

    This is up from just 6,000 earlier this year. Apparently this makes us the 123rd most followed twitter feed in the UK – a few paces ahead of the Guardian, a few places behind the Mayor of London.

    Not bad for an oldie 😉

    @adrian-arthur: Over the weekend, the Library’s main twitter feed passed the milestone of 100,000 followers – up from just 6,000 earlier this year. We’ve the 123rd most followed twitter feed in the UK – a few paces ahead of the Guardian, a few places behind the Mayor of London. So there you have it!@adrian-arthur: Over the weekend, the Library’s main twitter feed passed the milestone of 100,000 followers – up from just 6,000 earlier this year. We’ve the 123rd most followed twitter feed in the UK – a few paces ahead of the Guardian, a few places behind the Mayor of London. So there you have it!

    Smarta – Five business tips from Paris Hilton

    Five business tips from Paris HiltonSmarta are great at finding engaging ways to talk about entrepreneurship.

    This example using Paris Hilton is an excellent case in point.

    Go to the Smarta website to see the full story Five business tips from Paris Hilton

    Paris Hilton: heiress, celebrity, porn star, entrepreneur and permanent resident of the brat pack. Love her or hate her, Paris Hilton is one of the most successful celebrity brands of the past decade. She may be famous only for being famous, but she has made some canny business decisions to market herself. In February 2007, the Associated Press tried to curb Hilton’s fame by refusing to report her name for a whole week. Needless to say, the experiment failed. Here’s what business owners can learn from Paris Hilton.

    Cash in on your connections

    All publicity is good publicity

    Create lucrative partnerships

    Be seen on the scene

    Get political

    How to become a cutting-edge retailer

    Last week I attending an absolutely fascinating workshop on future trends in retailing.

    Cate Trotter the founder and Head of Trends at Insider Trends was the speaker, and had an impressive knowledge of the key issues affecting on-line and off-line retail business.

    Here are my notes from the information packed two hour session:

    What are the main trends that will affect retailers over next two to five years?

    Why?
    Trends are like ocean tides an cannot be controlled, but if you recognise them you can ride them to success.

    Who?
    There is now a more sophisticated and more connected customer base than ever before.

    Segmentation for individuals – more tailored products and stores

    Examples:
    * Alton Towers’ Sleepover Suite (sponsored by Superdrug) for teenage girls
    * Blends for Friends – an online tailored tea store – unique flavours and labels
    * Elemis Skinlab – technology to assess skin leading to tailored products

    Co-creation such as product modification.

    Examples:
    * Nokia phone covers – an early example
    * Nike iD range of shoes (choose from 60 shoes and select design of each element) – not a new service, but sales up 20% in last year
    * Zazzle – uploaded designs printed on thousands of different products – recent sales surge
    * Chocri.co.uk and Chocomize.com

    Concept development and product development

    Examples:
    * BMW – asking for ideas for new cars with online voting for favourites
    * Denham – store designed around what the customer wants

    Use SurveyMonkey – to find out what your customers want, or how about a coffee morning discussion. Much more than just a focus group asking for opinions.

    Changing family structure leads to convenience trend

    –          more singles than married in the UK by 2020
    –          more single person households in the UK – impacts how people shop – from weekly shop to convenience shopping.  Growth from 19bn 2000 to 41bn 2015
    –          Asda have bough Netto
    –          Easier payment – Visa PayWave system
    –          Debenhams – mini-wok is most popular item
    –          Dinner for one packages
    –          Waitrose – small stores with fresh food, warm bread, deli
    –          Reprise of the milkman – milkandmore.co.uk – findmeamilkman.net

    What?

    Two types of retail – Online vs Offline

    Online
    –          strong advantages
    –          price and value
    –          convenience – to your door

    Offline
    –          needs to compete with online success by expanding on…
    –          experience
    –          relationships

    Don’t get caught in the middle – if you are on the high street, don’t try and compete on price or you will fail

    Online Retail
    –          Moving onto portable devices and digital television
    –          Growing at 20% a year – more people online – more confidence shopping online
    –          Brand loyalty reducing online – one click away from a competitor + price comparison engines
    –          Small business shouldn’t not be drawn into price competition – e.g. with Amazon
    –          Make shopping easier for your customers – one click shopping – PayPal – clickandbuy.com and buxter.com (for Facebook shopping).
    –          Move to ‘right first time’ e.g. Levis curve fit
    –          Problem of home delivery – 10% of deliveries fail first time
    –          Example of collectplus.com can deliver to home or to a local store (later hours than local Post Office). Makes returns easy with label and convenience store, with post paid if wanted.

    The more unique your business the more loyalty you will get from your customers.

    Examples:
    –          Trunkclub.com online personal shopper who makes a commission on clothes bought.
    –          Plan B Salon – Skype interviewing
    –          Tissot.ch/reality – create a paper watch which generates facsimile of their designs.

    Tissot.ch/reality

    –          Neuvomonde.com – watches on your wrist
    –          Supermarketsarah.com – Portobello Road market in her house – a new photo each week. Also collaborates with designers

    Growth of mobile retailing
    –          Expected to double in next four years, but is still a tiny fraction of sales
    –          Will use phones to find out about products so website must include phone capability
    –          Phone apps will grow, but might be out of the reach of small business.

    Offline Retail

    Examples:
    –          Abercrombie and Fitch – more of an experience than shopping – all five sense are covered – loud music – A&F scents –
    –          The Brand Showroom – e.g. Disney Stores – putting the experience before the product
    –          J Crew (share of life retailing) – a range of products for a particular segment of the market / customer
    –          Monocle Stores – London, New York, Tokyo, Zurich – sell their magazine plus accessories for readers of the mag
    –          Mellow Johnny’s in Texas – bicycles, café and related
    –          Lomography Gallery, London – retail and support services

    Lomography Gallery London

    Competition now comes from other experiences instead of other retailers

    e.g. kids, shopping, theme parks

    ROBO shopping – Research Offline – Buy Online

    Maximise sales by
    –          selling closer to the time of need – rollasole.co.uk
    –          selling closer to time of consumption
    –          exclusives
    –          charge for stocking goods – ladenshowroom.co.uk in the East End
    –          own label products – e.g. Apple – use stores to promote products – don’t mind if customers buy online
    –          Own label – houseoffrasser.co.uk – Dyson have tried a pop-up store

    Where?

    13% of stores are now empty – lower rate in the South East

    Increasing demand for accessible / high street stores

    People losing trust in big name brands – moving to local stores and farmer’s markets

    Authenticity and localness – you don’t want to be located in a mall

    Choose you neighbours carefully – think about pairing up with a like minded business.

    Example of A Gold (UK produce) and Verde’s (European produce) in Brushfield street in Spitalfields.

    Attention spans on the web are shortening over time.

    Store payback time 5-7 years on average

    Example wesc.com – using trolleys to keep store fresh

    Amorepacific.com use projected displays in store – others use LCD displays

    Liberty change signage fonts and colours

    Could use posters

    Fast moving stock – Zara has 11,000 new products a year

    Temporary retail spaces – pop-up-stores – now hitting the mainstream

    Toys R Us open up 200 pop-up-stores for seasonal sales

    The Secret Restaurant and now The Secret Market (food fair) – marmitelover.blogspot.com

    Retail trucks – Adidas pop-up truck – can use Twitter to announce where you are

    New mobile app and widget to take credit card payments – squareup.com – 3% charge

    How? (including marketing)

    Less brand loyalty than in the past

    Customers more inclined to listen to each other than conventional advertising

    Haulvideos.net – people buy goods and post comments online – leads to discussion

    High satisfaction leads to word of mouth and social media

    So concentrate on quality delivery rather than low price

    Happy customer vs unhappy customer – £600 vs -£400 – Research by a mobile phone company

    Nudging customers to promote your products or services

    Example:

    Shopkick.com - customers get points for registering in store

    Foursquare.com  and gowalla.com – social media element
    –          Be interesting – sketch.uk.com
    –          Tell stories – your customer might want to share – hubbards.co.nz newsletter in every pack
    –          Educate customers – Editions de Parfums Frederic Malle – sealed chambers
    Apple store free workshops
    –          Make business more interactive – made.com – furniture designed by members of the public with votes to decide
    –          4food.com in New York, customers design their own burgers online and save recipe, with 25cents for each one sold
    –          Swipely.com – records purchases and shares online
    –          Uniqlo’s Lucky Line for every 26th customer who joined the line – massive social media coverage

    Conclusion

    Growth rates predicted for next 18 months

    Offline 1% – existing £263bn

    Online 39% – existing £11bn

    The future is customer centric so think P2P Retail – human interactions

    –          Be human!

    –          Celebrate your smallness

    –          Who is your service going to be tailored to?

    –          What do they like?

    –          How will you adapt to them?

    –          How will they change and how will you move with them.

    –          Be authentic – with innovations which will benefit your customers – connect with your local community

    –          Be conversational – put the relationship before the sale

    –          Finding out  what your customers think and how to trigger them to promote you.

    On a personal note I would strongly recommend signing up to the Springwise newsletter and looking at the Trendwatching website.

    Drink Shop & Do – a new kind of consumer experience

    Many thanks to a colleague for recommending this newly opened venue, located just around the corner from my office. I popped over last week for a nose around and ended up buying lunch and having a long chat with co-founder Kristie.

    She explained how the idea for Drink Shop & Do came from wanting a place like this for Kristie and Coralie and their friends. As with so many entrepreneurs when confronted with the frustration of the lack of a product or service, the light-bulb went on in their heads and they saw a business opportunity.

    The potential they spotted was for a destination for what I would describe as maturing mid-twenties young people. Those who have become bored by the late nights, heavy-drinking and loud music –  nightclub lifestyle. As the father of a 20 year old young woman, I am very much looking forward to the time she reaches this calmer stage of life.

    Kristie and Coralie have chosen a beautifully light and airy building, which was a Victorian bathhouse in a former life. This is a delightfully surprising find, located close to what was previously one of the grottier part of Kings Cross.

    The founders can explain their thinking better than I can:

    We are Kristie and Coralie. We met 13 years ago on our first day of secondary school and have been friends ever since. About a year ago we discussed what would really make us happy…

    Kristie hoped for a place where tea was served in beautiful teapots, cakes were sticky, and where if she felt like it she could play a game of scrabble!

    Coralie wished for all of those things too, but she also wanted to be able to display local designers crafts and products so that people coming into the shop had the chance to see not only pieces of art but handmade designs that they could buy there and then to take home.

    We wanted to create a fantastical looking place, that was open to the community where everyone could feel free to come and make crafty things at any time of the day, and perhaps drink a delicious cocktail at the same time!

    After having been open for only eight weeks they are still on a steep learning curve, and suffering from the traditional startup’s lack of sleep. They have a long to do list they are starting to work through, including putting a location map on their website and starting a blog. Although they do have a presence on Facebook with over 500 friends. And have had some excellent reviews from bloggers (Drink, Shop and Do Reviewhandnamade)

    More importantly, they are both relishing the experience of developing a unique service.

    It was interesting to hear the positive impact of their idea to make everything in the shop for sale. On a slow day recently for food and drinks sales, a customer wandered in and ended up buying a £600 sofa, which made for a good day’s income overall.

    I like the way they are having fun with what they do. Kristie explained how she had always wanted to run a traditional sweetshop as a child (in common with many), and had created something of a mini sweet emporium in her bedroom at home. Needless to say the opening of Drink Shop & Do gave her the opportunity to fulfil this dream, with a corner of the building dedicated to Flying Saucers and the like.

    On a final note I want to say how delicious the Salmon, Dill & Creme Fraiche tart  I bought was, and to wish Kristie and Coralie the best of luck with their innovative  venture.

    Update 12 October
    Great to see an excellent article on the shop in last night’s Evening Standard.


    Ingenious Britons: Personal journeys in invention and design

    Last night’s Inspiring Entrepreneurs featured successful inventors and was organised in conjunction with our wonderful Inventing the 21st Century exhibition.

    Our five speakers gave us their very different stories, but with common themes and lessons learnt.

    Natalie Ellis, inventor of the Road Refresher non-spill dog travel bowl.

    Natalie Tried for many years to get into the pet market. She came to The British Library about eight years ago and immersed herself in our market research reports and pet related industry  information. This gave her the knowledge to understand the market and be able to sell effectively to supermarkets like Sainsbury’s.

    This is a message I repeat to all of my clients in advice sessions. If your background is not from the sector you plan to launch your product or service, you must first gain in-depth industry knowledge by reading relevant publications, and even gaining some work experience where possible.

    The idea for Road Refresher came from nearly being arrested by the police, for trying to let her dog drink water while driving her car. Natalie built a very basic prototype in her kitchen in the evenings while waiting for her daughter’s dinner to cook. As is almost always the case, her initial prototype didn’t work.

    She displayed her final product at a trade show and generated interest there. This encouraged her to enter a women’s invention awards competition, where she won three awards, which led to BBC news coverage. Next came the fateful invite to appear on Dragons Den. Apparently the unusual chairs the Dragons sit in, make them look small and insignificant, which inspired (misplaced) confidence in Natalie. As anyone who has seen the clip will know, the experience turned out to be awful, with personal attacks from the Dragons due to Natalie’s lack of knowledge of the size of her market.

    James Caan’s reaction to her plan to take the bowl to America, was to warn Natalie that America was the graveyard of British business. All successful inventors and entrepreneurs have ‘bounce back ability’, and so a few days later when she had stopped crying, and realised she believed in her product, she decided to ignore the Dragon’s advice.

    She flew to America and took a stand at a trade show, and had initial difficulties selling the product, but by the time the Dragons Den show appeared on television, it had become the fastest selling dog bowl in America on Amazon.com.

    Q&A

    Q. Did anyone offer to licence the product?

    A. She was offered a 3% licence and turned it down. The moulds are made in China, but by a company recommended by a personal contact.

    Q. How to present your product to potential buyers?

    A. Natalie demonstrates her product by waving a full bowl in front of potential buyers faces, and watches their reaction when no water spills onto them.

    Mike Spindle, inventor of the revolutionary Trekinetic Wheelchair

    Mike has a Formula 1 racing car background, but despite a lack of knowledge of the wheelchair sector or disability background he developed all aspects of the Trekinetic. He said the key is noticing the problem, and the poor current solutions in the market to address it. He thinks his lack of industry knowledge and decision not to review existing solutions or patents helped him find a truly  innovative solution.

    The initial trigger was seeing a trendily dressed young man stuck in a terribly old fashioned wheelchair, painted purple in a failed attempt to jazz it up.

    Mike’s advice was first check existing solutions in the market place. Then sketchyou’re your solution, and build at prototype or test concepts using Meccano. Concentrate on function first, looks come second. Ultimately the product must sell itself. A big marketing budget will only take a mediocre product so far.

    Don’t spend a fortune on prototypes, you can do a lot with MDF. Try and keep what you are doing as private and secret as possible.

    Ask yourself if anyone will buy it. Mike gave the example of collapsible paper basket invention. Ingenious, but not ultimately not that useful.

    Can you patent your idea? Use non disclosure agreements (NDA’s) to test out invention. They found a set of wheelchair users and gave them a questionnaire to fill out.

    Beware of patent agents as their time is so expensive, and they want to write your application straight away, before searching the databases to see if you qualify.

    You only have one chance to get it right, so make use of help from Business & IP Centre  and the UK IPO.

    If you believe in your idea, don’t give up – make it happen.

    Mike’s crunch point was when he discovered the chair wouldn’t run in a straight line. It took a year to fix, but is now the best on the market and can be used one handed wheelchair occupants.

    The wheelchair took six years of his life, but was worth it, and now the demand is greater than they can produce.

    The key is to find customers that love your product and competitors who can’t copy it.

    Michael Pritchard, inventor of the Lifesaver bottle

    Michael started off by agreeing with the Natalie and Mike that it does feel very lonely at times when you are inventing.

    He told us the story by the Lifesaver, which came about because he got angry during Boxing Day 2005 watching images of the Tsunami on television. People were dying due to a lack of clean water, so he decided to do something about it. But as is so often the way, work and life took over, and he didn’t pursue the idea. Then came hurricane Katrina, and the same problems again with lack of drinking water. He was appalled that it took five days to get water to the thousands of people stranded in the Superdome in New Orleans.

    Needed a solution that did not require chemicals or power.

    Michael then gave a very polished demonstration of the Lifesaver bottle, using very murky and smelly water from the bottom of his pond.

    He talked passionately about his recent visit to Pakistan and used his own photos to show the extent of the flooding and its impact on the people there.

    He said how great it felt to realise that giving them a Lifesaver jerry can took the place of a dependency on a regular supply of bottled water.

    His motivation was a vision of his gravestone with nothing written on it. Also his wife told him to go for it.

    Q. You on the stage tonight are the lucky ones.

    A. Michael disagreed, the invention must meet and unmet need, but must also be commercial.

    Jim Shaikh, the inventor of  Yoomi, self heating baby bottle

    Jim was the father of a three and half month weight premature baby. Jim’s job was to feed the baby at night, but kept getting the temperature wrong. Ended up with crying baby and crying wife upstairs.

    It took a year to develop the concept, a bit like a combi-boiler and a gel-pack hand warmer, re-packaged into the top of a baby feeding bottle.

    It has taken six years from original idea to get into Boots and soon into Europe.

    Marketing tag line ‘Inspired by Mum, Designed by Dad’.

    Wants to build a brand as it is more valuable than individual products.

    Jim learnt about IP in the Business & IP Centre, and raised £140,000 from Angel investors. He made the very important point that a patent is an asset that helps convince investors of value of product.

    It took a year to get funding for the product.

    Prototyping is expensive. Jim used it to prove to investors that his product was a worthwhile investment. Took 3-4 prototypes to get the product right.

    You need a support network to help you out.

    You will hit low points, but part of being an entrepreneur is being able to deal with problems.

    You need to be aware that competitors will respond, in Jim’s case with price cuts. How will you respond back? Do you have the flexibility?

    Mark Sheahan, the Business & IP Centre’s Inventor in Residence

    Mark used his immense experience of inventing and advising inventors to come up with a list of Do’s and Don’ts of inventing:

    Keep your idea secret

    Has to be better and or cheaper than the rest of the market

    Have a professional patent search done

    Review the prior-art, and carry on searching

    Do your market research – players, size, prices

    Is the market I am going into worth the time money and effort

    Can you make the invention, and for the right price?

    Look at how you can add value with your product

    What is your USP? Why kill one rat when you can kill a hundred?

    Helps to be optimistic

    WIT – Whatever It Takes

    Your enthusiasm will become infectious

    Has to become the most important thing in your life

    You need to become good at business

    Understand the role of IP and patents

    Secrets have a role to play

    Don’t write your own patent – it is a false economy

    Avoid sharks – not just the rogue Patent Promotion Agents

    Listen to your gut feelings when dealing with people

    Take on a business mentor with a couple of percentage of your business.

    Create a SWAT analysis

    Choose the right business model – draw up a partnership agreement

    Don’t expect money from banks or government grants.

    Make yourself investable – develop your marketing line

    Understand contracts and letter writing

    Get good at negotiating

    Be realistic about the time scales – 15 years in the case of Dyson

    Experience is rewarding even if you fail

    Have fun with it

    Questions

    Q. When should one extend a British patent to a wider market?

    A. Jim S – A difficult question as it is expensive to go wider. Need to think about where your market will be. Babies are born across the world. Strategy was to nationalise their patents in their biggest markets (USA and Europe).

    Michael P – Find out where your competitors are manufacturing and patent there.

    Q. How can you use a patent as collateral?

    A. Jim S – I put in my patent into the business in exchange for investors money.

    Q. Why not licence your product?

    A. Mark S – I prefer to licence my technologies.

    A. Michael P – Increase the value, decrease the risk by outsourcing the manufacture, but keeping control of selling and marketing of product as it is so new in the market. Wanted to build the value first.

    Q. How did you foster partnerships and collaboration to get your invention market?

    A. Natalie E – all self done

    A. Jim S – used friends and family as focus groups, but using NDA’ and CDA’s. Balance between protecting what you have but getting valuable feedback from potential customers.

    Q. The difference between being an inventor and an entrepreneur.

    A. Natalie E – work to your strengths – go to trade shows to find the right

    A. Mark S – licensing is a quicker and cheaper route

    A. Michael P – get product into market as early as possible – don’t show a picture, have a prototype

    A. Mike S – if you are going to licence your invention, make sure you get a serious amount of money up front to ensure they are committed.

    Be Your Own Brand

    I’ve just finished watching a short BBC documentary following Richard Reed of Innocent drinks company (On The Road With… – 4. An Entrepreneur). You might recognise him as one of our speakers at our recent The secret ingredient event. And, in fact the documentary ends with some clips of Richard at the evening.

    Watching Richard reminded me how many of the most successful entrepreneurs are their own brand. I suppose Richard Branson and Virgin would be the most extreme version of this.

    So it is timely that our partner Rasheed Ogunlaru will be running a workshop on this very topic here in September.

    Be Your Own Brand: A unique one-day course to take you and your business to the next level.

    Are you an entrepreneur, sole trader or small business? Is marketing, promotional and PR support beyond your budget at the moment? If so, then you must become your own brand. Leading life/business coach, PR and media specialist, Rasheed Ogunlaru, shares insights into raising awareness of your business, promoting yourself, broadening your networks and boosting your business – and your success.

    He is joined by solicitor-turned-business advisor, Helen Parkins. Helen will show you how to develop powerful partnerships and when you’ll need to introduce the right legal agreements and abide by current rules and regulations to fast-track your success and avoid the pitfalls.

    Benefits of attending and areas covered:

    • Develop a powerful sense of your brand and values
    • Communicate your message clearly and effectively
    • Be seen as a specialist in your field
    • Precise marketing: approaching the right customers directly
    • Build your business through contacts, partnership, joint initiatives
    • Identify simple ways of increasing your impact and profitability
    • Promote yourself as an expert in your industry or locality and in the media

    Cost: £60  (lunch not included – but available in the library’s cafe/ restaurant)

    How to Book:  email rasheed@rasaru.com to book your place. When booking please include:

    10.am-4.15pm   Tue 21 Sept

    10.am-4.15pm   Thurs 25 Nov

    The secret ingredient: the recipe for success as a food and drink entrepreneur

    Once again Matthew Rock from Real Business ably chaired our panel of food entrepreneurs in front of a full conference centre audience.

    First up was Eric Lanlard, otherwise known as Cake Boy, and famous for having baked Madonna’s wedding cake.

    Having given him a lightning tour of the Business & IP Centre a few minutes earlier, I can safely say that he is a charming man.

    As is often the way with successful entrepreneurs (and in fact many other success stories), his passion for baking had started early. In his case from the age of six. With encouragement from his mother he began to sell his produce from outside their house. And was beginning to do well… until his mother started charging him for the ingredients.

    The next stage was to take up an apprenticeship at the age of 18, after having identified the best place for him to learn his craft. From day one he knew that this was what he would want to do for the rest of his life. Subsequently he was taken on the by famous Roux Brothers who revolutionised British Cuisine in the UK, and eventually became a ‘Roux Boy’.

    He finally broke away and set up in business on his own, managing to bag Fortnum & Mason as an early client.

    Here are some of his business tips:
    •    You have to work bloody hard to make a success in business.
    •    Always refuse to take the cheaper option when pressured. Stay with quality.
    •    Tight finance is important.
    •    Look after your suppliers too.
    •    Without your staff you are nothing. Invest in them as much as you can afford.

    ‘Five am tomorrow morning (like every day) you will find me in my kitchen.’

    Next came Jennifer Irvine who is the founder of  The Pure Package, the gourmet food service offering carefully tailored, freshly prepared and healthily balanced meals and snacks delivered daily to customers.

    I had also given her a whistle-stop tour of the Centre earlier on in the evening, and was pleasantly surprised to discover that she had been using our information at the beginning of her business eight years ago. She was very complimentary about the library enquiry staff who helped her at that time.

    She said she started her business because she enjoyed food, and was upset that so many of us now associate eating with weight gain and poor health.

    From the beginning she was averse to taking on loans or even outside investors, and literally started her business from her kitchen.

    Her toilet became research her study, as it was the only quiet place away from her young children.

    She contacted journalists who wrote about healthy eating. This resulted in a story in the Evening Standard which led to a big increase in demand for her products.

    She needed finance to grow to meet this upsurge in customers, but was still against going to the bank. Instead she offered her customers the opportunity to get a discount in exchange for paying in advance. This generated enough cash to buy the new equipment she needed.

    In the early days she had to do everything in the business including the classic of answering her phone as receptionist and then passing it on to herself as manager. Her response to curious customers was that ‘we all sound the same here’.
    She also drove the delivery runs for the food between 12 midnight and six in the morning.

    Having such a deep understanding of the business means she can still help her staff, even when away from work for a while.

    Last, but by no means least came Richard Reed, a co-founder of Innocent, the No.1 smoothie brand in Europe. The business was started in 1999 with and two college friends and has grown to a turnover of over £100m today.

    Richard also started in business at a young age, when he began washing windows for his neighbours at the age of eight. However, a summer job picking up dog biscuits in a pet food factory soon reminded him of the joys of working for himself, and led him to set up a summer gardening business called Two Men Went to Mow, employing his school friends.

    He met the co-founders of Innocent at college. After discussing the idea of starting their own business on many occasions, they finally gave themselves one weekend to agree an idea. The objective was to make life a little bit easier and a little bit better.

    They came up with the concept of ‘The Amazing Electric Bath’. However, there was a slight problem relating to combining water and electricity in one product. There was a real danger they would end up making their customers lives quite a bit shorter, instead of little bit easier and a little bit better!

    When looking to develop a new product or service he said you should make sure you know your target audience well. They looked to themselves for inspiration. Their need was for healthy fast food and snacks, to replace their unhealthy pizza and beer habits. The best test is to ask if you would spend your own money on the product or service. They brought £500 of fruit and hired a stall at a music festival. Next to the stall was a Yes bin and No bin. They promised themselves that if the Yes bin was full at the end of the day, they would give up their day jobs and concentrate on the business. In the end there were only a few empty bottles in the No bin, which their parents later admitted they had put there to put them off. Even that wasn’t enough, so they spun a coin which came up tails three times in a row to convince them.

    Consequently the last 12 years have been much more difficult than expected. But also the most rewarding time of his life.

    Here are few of Richard’s business truisms:
    •    The product is king, and has to be better than anyone else’s on the market.
    •    You have to decide when to move from making yourself to outsourcing the product. Started themselves, but found a supplier eventually. Running a factory is a very demanding activity in its own right, and might not give you enough time for developing your brand.
    •    Make sure you understand your numbers, in particular your gross margin and where it will be spent.
    •    You have to get lucky, but you also have to be tenacious.
    •    If your team share the same values (but have complementary skills), you will help each other through the tough times that will inevitably come along.

    After the panel sessions Matthew managed a lengthy question and answer session due to the sheer level of demand from the audience.

    How did Innocent get funding?
    Richard revealed that after months of trying to get funding for Innocent they reached a last chance saloon, which resulted in a desperate email titled ‘Does anyone know anyone rich?’
    There were working on the theory Six Degrees of Kevin Bacon would apply.
    The email generated two responses in total, one didn’t go anywhere , and one which ended up giving them the money to get the business started.

    How did Innocent get into supermarkets?
    Supermarkets are generally interested in new products on their shelves.
    Innocent started with a ten store listing in Waitrose. But it took seven years to reach blanket supermarket coverage by organic growth.

    Can you talk about supplier relationships?
    Don’t rely on one supplier. Have a plan B ready and warmed up. The Innocent bottle supplier switched to Coke at short notice which caused much grief.

    Two instrumental business books recommended by Richard Reed:
    Eating the Big Fish
    : How Challenger Brands Can Compete Against Brand Leaders
    by Adam Morgan.
    Good to Great
    : Why Some Companies Make the Leap… and Others Don’t
    by Jim Collins

    How did you communicate your brand?
    Eric Lanlard started with Laboratoire 2000, but due to pronunciation problems (including abattoir)  it ended up as Lab 2000.
    His new joint venture with Patrick Cox will be called Cox, Cookies and Cakes, partly  because it will be based in an old sex shop in London’s Soho district.

    The Innocent name was designed to communicate natural, pure and unadulterated.
    Simplification and exaggeration are key to branding.

    Richard defended the sale of share to Coca Cola. Although they now own the majority of the shares, the Innocent founders have maintained control of the business. Selling their products through McDonald’s stores caused ten times more bad press.

    <!–[if !mso]> <! st1:*{behavior:url(#ieooui) } –>

    The secret ingredient: the recipe for success as a food and drink entrepreneur

    Once again Matthew Rock from Real Business ably chaired our panel of food entrepreneurs in front of a full conference centre audience.

    First up was Eric Lanlard, otherwise known as Cake Boy, and famous for having baked Madonna’s wedding cake.

    Having given him a lightening tour of the Business & IP Centre a few minutes earlier I can safely say that he is a charming man.

    As is often the way with successful entrepreneurs (and in fact many other success stories), his passion for baking had started early. In his case from the age of six. With encouragement from his mother he began to sell his improving products outside their house. And was beginning to do well… until his mother started charging him for the ingredients.

    The next stage was to take up an apprenticeship at the age of 18, after having identified the best place for him to learn. From day one he knew that this was what he would want to do for the rest of his life. Subsequently he was taken on the by famous Roux Brothers ??? in the UK, and eventually became a ‘Roux Boy’ ???

    Eventually he set up in business on his own and managed to bag Fortnum and Mason as an early client.

    Here are some of his business tips:

    · You have to work bloody hard to make it a success in business.

    · Refused to take the cheaper option when pressured. Stayed with quality.

    · Tight finance is important.

    · Look after your suppliers too.

    · Without your staff you are nothing. Invest in them.

    · 42 years old in a happy place.

    · Partnership with Patrick Cox to open a chain.

    · Five am (like every day) you will find me in my kitchen.

    Next came Jennifer Irvine who is the founder of The Pure Package, the gourmet food service offering carefully tailored, freshly prepared and healthily balanced meals and snacks delivered daily to customers.

    I had also given her a whistle-stop tour of the Centre earlier on in the evening, and was pleasantly surprised to discover that she had been using our information at the beginning of her business eight years ago. She was very complimentary about the library enquiry staff who helped her at that time.

    She said she started her business because she enjoyed food, and was upset that so many of us now associate eating with weight gain and bad health.

    From the beginning she was averse to taking on loans or even outside investors and literally started her business from her kitchen.

    Her toilet became research her study as it was the only quiet place away from her young children.

    She contacted journalists who wrote about healthy eating. This resulted in a story in the Evening Standard which led to a big increase in demand for her products.

    She needed finance to grow to meet this upsurge in customers, but was still against going to the bank. Instead she offered her customers the opportunity to get a discount in exchange for paying in advance. This generated enough cash to buy the new equipment she needed.

    In the early days she had to do everything in the business including classic of answering of answering the phone as receptionist and then passing it on to herself as manager. Her response to curious customers was that ‘we all sound the same here’.

    She also drove the delivery runs for the food between 12 midnight and six in the morning.

    Having such a deep understanding of the business means she can still help her staff even when away from work for a while.

    Last, but by no means least came Richard Reed a co-founder of Innocent, the No.1 smoothie brand in Europe. The business was started in 1999 with and two college friends and has grown to a turnover of over £100m today.

    Richard also started in business at a young age, when he began washing windows for his neighbours at the age of eight. However, a summer job picking up dog biscuits in a pet food factory soon reminded him of the joys of working for himself, and led him to set up a summer gardening business called Two Men Went to Mow, employing his school friends.

    He met the co-founders of Innocent at college. After discussing the idea of starting their own business on many occasions, they finally gave themselves one weekend to agree an idea. The objective was to make life a little bit easier and a little bit better.

    They came up with the concept of ‘The Amazing Electric Bath’. However, there was a slight problem relating to combining water and electricity in one product. There was a real danger they would end up making their customers lives quite a bit shorter!

    When looking to develop a new product or service he said you should make sure you know your target audience well. They looked to themselves for inspiration.

    Their need was for healthy fast food and snacks, to replace their unhealthy pizza and beer habits.

    The best test is to ask if you would spend your own money on the product or service.

    They brought £500 of fruit and hired a stall at a music festival. Next to the stall was a Yes bin and No bin. They promised themselves that if the Yes bin was full at the end of the day, they would give up their day jobs and concentrate on the business. In the end there were only a few empty bottles in the No bin, which their parents later admitted they had put there to put them off.

    Even that wasn’t enough, so they spun a coin which came up tails three times in a row to convince them.

    Consequently the last 12 years have been much more difficult than expected. But also the most rewarding time of his life.

    Here are few of Richard’s business truisms:

    · The product is king, and has to be better than anyone else’s on the market.

    · You have to decide when to move from making yourself to outsourcing the product. Started themselves, but found a supplier eventually. Running a factory is a very demanding activity in its own right, and might not give you enough time for developing your brand.

    · Make sure you understand your numbers, in particular your gross margin and where it will be spent.

    · You have to get lucky, but you also have to be tenacious.

    · If your team share the same values (but have complementary skills), you will help each other through the tough times that will inevitably come along.

    After the panel sessions Mathew managed a lengthy question and answer session due to the sheer demand from the audience.

    How did Innocent get funding?

    Richard revealed that after months of trying to get funding for Innocent they reached a last chance saloon, which resulted in a desperate email with titled ‘Does anyone know anyone rich?’

    There were working on the theory that the Six Degrees of Kevin Bacon would apply.

    The email generated two responses in total, one didn’t go anywhere , and one which ended up giving them the money to get the business started.

    How did Innocent get into supermarkets?

    Supermarkets are generally interested in new products on their shelves.

    Innocent started with a ten store listing in Waitrose. But it took seven years to reach blanket supermarket coverage by organic growth.

    Can you talk about supplier relationships?

    Don’t rely on one supplier. Have a plan B ready and warmed up. The Innocent bottle supplier switched to Coke at short notice.

    Instrumental business books recommended by Richard Reed;

    Eating the big fish ???

    Good to great ???

    How did you communicate your brand?

    Eric Lanlard started with Laboratoire 2000, but due to pronunciation problems (including abattoir) it ended up as Lab 2000.

    His new joint venture with Patrick Cox will be called Cox, Cookies and Cakes, partly because it will be based in an old sex shop in London’s Soho district.

    The Innocent name was designed to communicate natural, pure and unadulterated.

    Simplification and exaggeration are key to branding.

    Richard defended the sale of share to Coca Cola. Although they now own the majority of the shares, the Innocent founders have maintained control of the business. Selling their products through McDonalds stores caused ten times more bad press.

    Twitter eBook from Smarta

    In the last few days several friends and relatives have been asking me about Twitter. Some are just curious, others are more hostile, and want me to justify this latest Internet intrusion into their consciousness.

    Thank goodness those wonderful people at Smarta have come up with a solution in the form of their free Twitter eBook.

    I am hoping they won’t mind me summarising some of the book’s key points here, although I would thoroughly recommend you download the pdf and keep a copy close to hand.

    It comes down to T.A.T. – Time, Attention and Trust. These three things dominate the landscape of our personal and business lives. Someone has shifted the world up a gear and stuck their foot hard on the accelerator. We’re all doing more with less, we need to take in and absorb so much information, to keep up. As a result, traditional marketing is finding it harder to cut through: prospects are distracted, busy in their own world, occupied by their own challenges of how they blend work and home.

    But before you get into Twitter, there are some things you should know. It won’t happen overnight. In social media terms, return on investment (ROI) translates into return on engagement (ROE), starting today doesn’t mean profits tomorrow. Think of engagement more like a courtship, a series of interactions, that will lead to you developing a relationship with someone over time, ultimately which may lead to a sales marriage. It’s a long term investment for most, not a quick killing.
    Phil Jones – UK Sales and Marketing director of Brother – @PhilJones40

    The real-time effect of Twitter opens up a whole new world of business opportunities for us all and we need to prepare ourselves to be ready for them. When I recently needed a party company to supply (at short notice) a children’s Easter egg hunt, I didn’t search Google, I tweeted. Three companies replied to me with links to their websites, swiftly followed up by some of their followers’ testimonials. Google’s great, but personal recommendation rules.
    Shaa Wasmund – Founder of Smarta –
    @shaawasmund

    “Twitter is a chance to be yourself and give a human voice to your business. It creates intimacy and friendliness more than anything, and that’s what so many businesses struggle with online. Talk to your followers – invest a bit of time in reading their tweets and commenting on what they’re doing. Next time, they’ll remember you rather than going to a competitor.”
    @DuncanBanntyne

    Twitter is not the right channel for direct sales, but it will help grow your customer base and build your brand – which means it’s good for indirect sales in the longterm. Used effectively, Twitter can help you:
    •    Develop a more personal, engaged and sustained relationship with customers
    •    Grow your customer base
    •    Get the attention of people interested in your industry or your work
    •    Publicise your business
    •    Build your brand
    •    Track what other people think about your business, products and industry
    •    Grow your personal network of contacts and develop business relationships
    •    Cold-contact and market to people without annoying them
    •    Drive more traffic to your website or blog
    •    Position yourself as an expert in your field by sharing news and information relevant to your business and by answering questions
    •    Provide amazing customer service in a really easy way
    •    Keep ahead of the latest industry news and events
    •    Position your business as up-to-date and in-touch, for being on Twitter
    •    Provide customers with details of special offers, new products and other news you have
    •    Develop and test products and services your customers want
    •    Pinpoint customer locations to within a 20-mile radius

    Here are some basic ground rules for success:
    •    Only tweet 120 characters or less, so others can RT you.
    •    It’s OK to tweet occasionally if you’re having a cup of coffee, but if you’re a plumber focus on tweeting links to useful websites offering tips on how to stop a leaky tap.
    •    Provide information, insight and opinion.
    •    Be helpful. Answer questions where you can.
    •    Tweets with links in them are more popular than those without.

    As something of a late adopter of Social Media Marketing activities myself I can relate to the negative comments I often come across. My current response is that even if you don’t like it, the simple truth is that it works, and will generate business for you. The Smarta eBook has a page on Dolan Bikes, showing how they grew their Twitter following from seven to more than 500, and have sold 12 bikes worth between £1,000 and £3,500 on the back of their Twitter activity. As they say, in business – money talks.

    http://www.smarta.com/advice/ebooks/smarta-twitter-ebook

    It comes down to T.A.T. – Time, Attention
    and Trust. These three things dominate
    the landscape of our personal and
    business lives. Someone has shifted
    the world up a gear and stuck their foot
    hard on the accelerator. We’re all doing
    more with less, we need to take in and
    absorb so much information, to keep
    up. As a result, traditional marketing
    is finding it harder to cut through:
    prospects are distracted, busy
    in their own world, occupied by
    their own challenges of how
    they blend work and home.

    Appeal for empty niche brand water bottles

    As part of my presentation, during our Practical Market Research workshop, I have a slide showing three very different types of bottled water.

    The images nearly always trigger an insightful discussion about branding and niches within markets, and how entrepreneurs need to think very carefully and strategically about their product and service. Are they going to target the top of the market populated with ‘high net worth individuals’, the growing green consumers, or perhaps the ethical demographic?

    As you can see from my screen shot, I cover all of the above sectors with my examples.

    The first is called bling h20 and costs $40 for the limited edition Paris Pink bottle. They justify its price tag by putting Swarovski crystals on the bottle and making Paris Hilton its patron saint.

    The second brand is Tasmanian Rain and claims: This uniquely pure rainwater is captured on the pristine island of Tasmania, Australia where the air is scientifically proven to be the purest in the world. The air currents travel over Antarctica and 10,000 miles of open ocean eventually reaching the western most part of Tasmania, “the edge of the world”. Here, TASMANIAN RAIN is collected before ever touching the ground, therefore never absorbing impurities, and resulting in a water that is ten times more pure than other premium and artesian waters.

    Finally, Belu is an ethical brand and claim to produce the UK’s most eco-friendly bottled water.
    It is 100% carbon neutral with the UK’s first plastic bottle made from corn not oil. We deliver one month of clean water per bottle we sell and donate all our profits to clean water projects.

    All of this is a rather long winded way of getting  to my appeal for empty bottles of these (or any other niche filling bottled water brands) as example for me to hand round in my workshop.

    If you happen to be passing by The British Library and could drop them off at the front desk for me, I would be very grateful.