Logos with customer appeal – Apples and Marmite

A recent post on the Graphic Design Blog showed the results of their readers top five logos of all time.

I guess I really wasn’t that surprised to see the Apple logo sitting at number one.

Apple Logo

Although I am old enough to remember the original Apple Corps logo used by the Beatles pop group. Apple and the Beatles: The End of a Long and Winding Road?

Apple_Corps_logo

This talk of logos got me thinking about the power of brands and trademarks in protecting products and services.

The harsh truth about business, is that if you are successful you will have competition, even if you have an invention protected by a patent.

An example would be the Dyson vacuum cleaner, whose Dual Cyclone technology is protected by patents, and yet the courts have allowed a somewhat similar looking cleaner from rival firm VAX to compete – Dyson loses design case.

dyson cleanerVax cleaner

My favourite brand of all time would have to be Marmite yeast extract spread.

(Marmite jar - 250g size Photo by User:Malcolm Farmer, 28 June 2003 Category:Spreads)

This is not because the logo or image are particularly strong, but because since the creation of its secret recipe in 1902, it has managed to maintain a virtual monopoly, with the only rivals being Australian Vegemite and Swiss Cenovis. With sales of 60 million jars a year at over £5 each, one would assume this a market to attract heavy competition.

However, the Marmite brand is so strong that no-one seems to be trying, or certainly succeeding in competing.

As with many products not everyone is a fan, and Marmite have very cleverly used the strong reactions to the flavour of the spread in their recent marketing campaigns.

Marmite - Love it or hate it

Luxury foods in terribly bad taste

One of the key pieces of advice I give to aspiring entrepreneurs is to ensure they have a recognisable unique selling point (USP to use the jargon).

Often this involves finding a niche which has yet to be explored commercially. Sometimes this can be a niche within a niche. If the topic is truly unique and even better controversial, this will help to generate interest from potential customers and the press.

Wild_Kopi_LuwakAn example would be the coffee my brother kindly bought me back from Indonesia. Wild Kopi Luwak is apparently the world’s most expensive and low-production coffee. It is made from the beans of coffee berries eaten by the Asian Palm Civet.

According to Wikipedia, in its stomach, proteolytic enzymes seep into the beans, making shorter peptides and more free amino acids. Passing through a civet’s intestines the beans are then defecated, keeping their shape. After gathering, thorough washing, sun drying, light roasting and brewing, these beans yield an aromatic coffee with much less bitterness.

Not every coffee drinker will aspire to drink something which has been source from animal excreta. However, I can confirm that this coffee is definitely not ‘shit’, and has one of the smoothest tastes I have ever sampled.

Peter Dominiczak tasting the £14 ice cream in Covent Garden
Peter Dominiczak from the Evening Standard tasting Baby Gaga

A more extreme example would be Baby Gaga ice cream at a mind-bending £14 a go.

The Icecreamists have been at it again (Sex sells – but call it Maturialism for now), and this time they have scored a hat-trick, with extreme high price, and combining amazing taste and amazingly bad taste in one product.

Their unique selling point? The ice cream is made from fresh human breast milk. The contributors of the milk are paid £15 for every 10 ounces they provide, and apparently are queuing up to meet the demand.

The Evening Standard sent intrepid reporter Peter Dominczak along to try out the controversial new ice cream.

‘I have never been less excited by the thought of ice cream on a sunny day. I am served by a woman imitating Lady Gaga who pours the breast milk into a metal top hat before pouring liquid nitrogen over it. I am provided with a shot of Calpol – apparently to assist with any brain freezes – and some Bonjela for any issues with sensitive teeth. Even with two biscuits, I’m not sure it warrants the £14 price tag. But it tastes fantastic. Light and creamy with just enough of a vanilla tinge. I am told breast milk tastes like overly-sweet skimmed milk, but this ice cream tastes better than almost any I’ve had before. Despite the issues I have with drinking the contents of a stranger’s breast this might catch on.’

The Daily Mail also got excited about the story, One from the chest freezer: Restaurant sells breast milk ice cream

Bizarre: Company founder Matt O'Connor, 44, and the Lady Gaga waitress in the central London store
Company founder Matt O'Connor, 44, and the Lady Gaga waitress in the central London store - Source - Daily Mail - http://www.dailymail.co.uk

Update – 1 March 2011

Perhaps I shouldn’t be surprised that this story is set to run and run. Today’s update in the Evening Standard was, Breast milk ice cream seized for safety tests. Westminster Council staff took the Baby Gaga flavour at and sent it away to test for viral infections, after complaints.

The original story in the Standard has attracted quite a few comments, some positive, some negative, and some just silly.

My favourite so far is from MS in London who says;
Not very good marketing for the company. Next time I go to Covent Garden, I’ll make sure I don’t buy any icecream from this business (breastmilk or not).

What is the Business & IP Centre doing with social media?

WebinFeb logoWe are just one day away from our Web in Feb month of Social Media activities, where you can;

* Navigate the world of social media and make it work for you
* Get your site noticed by Google
* Write a blog, record a podcast, set up a website
* Avoid the legal pitfalls of doing business online
* Translate the jargon and gain the confidence to use the web effectively.

Frances Taylor who manages our Social Media activities here in the Business & IP Centre has kindly agreed to be interviewed about what we have been up to.

What is the Business & IP Centre doing with social media?
We have a presence on Facebook, LinkedIn, YouTube, Flickr and Twitter as well as more niche social network sites like UnLtdWorld (for social enterprises) and Smarta (for entrepreneurs).

Over the last few years we have also had fun experimenting with video, podcasts, webcasts and wikis, to find new ways of helping our customers find business information and advice.  This week we’re looking into Quora, a new Q&A social network.

We have a full list of the sites we have a presence on.

How do you decide which social media channels to use?
Our target audience for the Business & IP Centre includes entrepreneurs and small businesses; we researched which social media channels they use and focused on these.  Entrepreneurs are increasingly using social media to network, promote their products and engage with their customers. To gain the most impact, we also focused on the bigger, more popular social networking sites, due to their potential reach.

To be honest, it has also been a case of experimenting and seeing what works. All the social media sites have proved useful to us in different ways:

–    Facebook has helped us to spread the word about our events programme and provides a group space for entrepreneurs to network. One of our proudest social media moments was when we advertised an event via Facebook and it filled within three hours.

–    LinkedIn is a place for quality business discussions and networking with other professionals.

–    YouTube has helped us to raise awareness of our ‘Inspiring Entrepreneurs’ events and take advantage of all the Library’s high-profile speakers, from Stelios to Lord Sugar.

–    Twitter has become one of the most important sites to the Centre.  As well as helping us to spread the word about our services, it helps us to stay in touch with our partners, case studies and customers and find out about all the latest issues. It’s the place to go for small business news.

How do you measure the effectiveness of your social media activity?
Social media is notoriously difficult to evaluate, however these are the things we aim to measure:

–    Number of followers/ people engaged with our brand
–    Number of quality conversations/ interactions
–    Qualitative examples of how we have engaged with customers via social media
–    Referrals to our website
–    Number of people that use our service as a result of social media sites
–    Time and resource spent to implement.

It’s important to constantly evaluate the effectiveness of your social media activity, particularly since it can be quite time consuming.

Do you have any tips for entrepreneurs looking to use social media for their business?
Definitely. I’d recommend the following:
–    Think carefully about who your target audience is, and then work out what social media sites they use, and what for.
–    You don’t have to be everywhere – it’s better to have a strong presence on one social network than to spread yourself too thinly.
–    A lot of social media sites revolve around sharing content and information.  Think about what content and expertise you have that you can share with others, from tips to video content and ‘behind the scenes’ photos.
–    Social media is all about interacting with others. Make sure that you spend time listening and engaging with everyone online, rather than just promoting yourself.
–    You can stay informed of the latest trends in social media and digital marketing through sites like Mashable and econsultancy.

How elevated is your pitch?

Kimberly_DavisDuring the Apprentice Kim and her Marketing Masters Series, one of the things that stood out from an excellent day was the importance of an effective elevator pitch. The ability to summarize your business in 15 seconds is not easy, so important.

This is something I have mentioned several times before, including How good is your Escalator Pitch?

Kim asked the audience for examples of their elevator pitches, and although some were ok, they all paled into insignificance compared to her own pitch for her business Sarsaparilla Ltd. I didn’t manage to catch it word for word, but it went something like this;

Hello my name is is Kimberly Davis and I am the founder of Sarsaparilla a marketing consulting and training agency which can detox your marketing by protecting companies from Flash, Fluff, and Fakers. It specialises in helping you increase profits, maximise return on investment, and measure results.

It’s close to perfect, as it is concise, clear, explains the benefits, and leaves you wanting to know more.

Many entrepreneurs make the mistake of trying to explain everything they do, but then leave the potential customer to work out how they would benefit from the product or service.

Fortunately there are plenty of sources on the web to help write your own perfect pitch.

5-rules-for-writing-an-exceptional-elevator-pitch from the Small Fuel Marketing blog.

1. Explain your business in two lines
You have only a moment to explain what you do, but it can be hard to pare down an explanation to the details. Try starting with only a minimal explanation of just two lines. Focus on writing down what is unique about your business. You don’t need a perfectly formatted document; this draft is to get you to eliminate unnecessary words.

While you should mention what you do, how your business helps is actually more important than your particular methods. A professional speaker, for instance, wouldn’t just say that he gets up on a stage and talks. Instead, his pitch might include an explanation of the fact that he motivates employees to focus on quality — or whatever his speaking is supposed to achieve.

2. Add some excitement
If you aren’t excited about what you do, there’s no reason anyone else should get excited either. There was some sort of passion that lead you to get involved with your business; let it show through. In some cases, your reasons may be your elevator pitch.

Do you see a particular need for your services? Focus on that need, and a passionate pitch might just write itself. Results are another easy way to get excited about your business. Think about the numbers you celebrate — the milestones for your business.

3. Test your pitch
Find a few people that will listen to your pitch and give you feedback. Ask them what terms they didn’t recognize, where it was boring and where it was exciting.

Your listeners’ questions about your pitch are especially important. You don’t necessarily want to answer every question about your business in your pitch — getting prospective customers to ask a few questions is a great way to hook them — but if a test subject has no idea what you do after listening to your pitch, it’s back to the drawing board. It may take a couple of tries to come up with a pitch if your business isn’t particularly common.

4. Adapt to the situation
You don’t give your elevator pitch in a vacuum. It’s always part of a conversation. Your conversational partner probably has some specific needs that your company can help with — and he or she may have already described them as part of the conversation.

If you’ve already heard those specific needs, respond to them. Tell your listener exactly what you can do to help him; being specific is what can take an elevator pitch from the “I’ll be in touch” level to the “I’m calling you first when I get back to the office” level.

5. Be open to change
I actually learned this trick during a high school science fair: I was giving a pitch about my project to a judge and he asked a couple of questions that seemed pretty important. I started incorporating his questions, along with the answers, in my pitch. I’m pretty sure that it was that small change to my pitch that landed me a prize.

Your elevator pitch is not carved in stone. If you come across a better explanation of what you do, you ought to include it in your pitch. It’s even worthwhile to test out multiple versions of your elevator pitch and make changes based on the result. And if your business changes, it’s important to make sure that your elevator pitch reflects those changes.

15 Second Pitch uses a simple wizard to help you generate your 300 word pitch. It also has access to 14,000 sample pitches, so you can learn from others like this;
My name is Corey Lennox and I am a musician specializing in writing mindblowing songs. I write rock music to crystallize some of life’s most amazing moments and experiences. I’m a Berklee College of Music graduate who puts emotion first in his music. Check out what I’ve been creating- all my music is available for free. If you like what you hear, I encourage you to join my mailing list, or even just say hello!

 

 

Apprentice Kim and her Marketing Masters Series

Kimberly_DavisLast week I was fortunate enough to attend the first of Kimberly Davis‘ (a contestant on the 2009 series of the Apprentice), Marketing Masters Series.

The day on Marketing Foundations was an excellent overview of how to market and promote your business, and ended with an inspiring talk from author and motivational speaker, Brad (Get Off Your Arse) Burton.

Here are my notes from the day:

Marketing Masters Series – Marketing Foundations – Tuesday 18 January 2011, London

Definition
–    The external perception of your company
–    Anything and everything your company does

Difference between sales and marketing
–    Marketing is long-term and has a slow build
–    Sales is short-term is about converting interest into sales
–    The Ying and Yang of business – requires different personality types

The Marketing Umbrella

1. Research
2. Branding – the promise you make to your customers
3. Writing and editing
4. Develop the perfect elevator pitch
5. PR vs Advertising
6. Mailshots
7. Print and production
8. Merchandising
9.  Events and promotions
10. Sponsorship and Partners
11. Online Marketing
12. Video and Multimedia
13. Social Media – How can social media help my business?
14. Customer Service
15. Create a Marketing Plan
16. Create a System that helps your business – e.g. Event booking, emailing
17. Put together your dream team
18. Get professional advice from someone who has done it
19. Network
20. Measure, measure, measure

Example of a very expensive mistake
–    Don’t cut marketing spend as it is a false economy
–    Don’t try and do everything yourself
–    You need to invest in your business – are you investing in holidays?
–    If you don’t have the time to do it right, then you must have the time to do it over again
–    Compare the cost of doing to the cost of not doing
–    You must be willing to make a financial commitment to your business

The growing grey market in the UK

Retired man on bench
Photo Walter Groesel - Stock.XCHNG

Last night I attended a packed Insider Trends’ talk at the Business & IP Centre. Last time the topic was How to become a cutting-edge retailer, but this time Cate Trotter the founder and Head of Trends was talking about the rise and neglecting of the over 50’s market.

As a newly minted 50+ myself (well last September anyway), I was doubly interested in what Kate had to say, and was pleasantly surprised to hear that by 2020 the over 50’s will form the majority of Britain’s population. So that makes me part of the only growth market in the UK.

Once again Kate provided an excellent talk, and left the audience pumped full of relevant statistics and marketing angles.

Here are my notes from the evening:

Untapped markets: The grey pound – Monday 24 January

Profile Marketing Opportunities

–    The population in the UK is getting older, already more +60s than -16s
–    People are living longer
–    Family sizes are shrinking
–    Number of 90 year olds expected to double in 25 years
–    78% of income retained post retirement, but loss in commuting and mortgage costs increase available money
–    +65’s spending £100 billion a year Recession
–    Older customers are better prepared for economic decline than younger
–    Many are working part-time to bring in an income Segmentation
–    Important part of understanding your customers
–    Need to add more age categories. 50-65 and 65+ are not enough
–    Need to be aware of not pigeon-hole by age – much more diverse than the younger categories, due to widely varying life experiences

–    So use lifestyle segmentation instead

  • Live Wires – active and working, many interests, technology aware, spend on holidays
  • Happy and fulfilled – active, but more traditional, financially well off, lots of holidays, spend on quality traditional brands
  • Super troopers – often have lost a spouse, don’t like advertising and new technology
  • Living day to day – spends rather than saves, more interested in material wealth than time, tend to choose premium brands
  • Unfulfilled dreamers – hard working, dreams of un-achieved ambitions,
  • Rat race junkies – could retire, but not yet, into technology, more than one marriage

–    Need to be aware of sets of baby-boomers coming through

  • Flower-children are now approaching their mid 60s
  • So interested in green such as Prius cars and green funerals
  • Believe that old age starts at 72, not 65
  • More old travellers going further afield and more adventurous
  • The SKIers – Spending Kids Inheritance

Adapting your business
–    Attitudes, physical (eyesight) and cognitive (memory) impairments
–    Over 50’s buy 80% of top of the range cars (BBC news report)
–    But many have enough mainstream products (washing machine, microwave, TV). However, they might upgrade at point of retirement with help of lump sum
–    From products to services – or service related products (e.g. sport) less equipment for the home
–    Travel

  • Generally continues until late 70’s and early 80’s
  • GrandTravellers – grandparents and their grandchildren on holiday together – something relatively new and growing
  • Travel gripes – single supplements, insurance costs, active sports insurance

–    Clothes

  • Comfortable and cool clothes lacking in the market place
  • A younger style, but to fit an older shape
  • Children’s toys and clothes as presents

–    The Home

  • Home improvement rather than new products
  • B&Q
  • Employing independent traders + reputable traders marketed towards an older customer
  • Ergonomic tools (SandBug from B&Q)
  • Packaging older people can open – %80 are not – Primelife President
  • Smaller packs and designs – one person teapots (Debenhams small wok a bestseller)

–    Home health care

  • Philips Defibrillator – talks you through
  • Retrofit-friendly homes you can grow old in – e.g. doors wide enough for a wheelchair, room for safety handles – Joseph Rowntree Foundation – www.lifetimehomes.co.uk

–    Fitness

  • Pensioners are fastest growing group of gym members
  • Scope for specialist centres
  • Zumba – very popular with older dancers

Design

–    Product and service design, also websites and fixtures and fittings
–    A lack of interest in older consumers from mainstream companies
–    Specialist

  • Simplicity computers – replaces Microsoft Windows with 6 buttons – option to pay by cheque in the post
  • Tesco online shopping has an access setting
  • Photostroller – purpose built controller to access Flickr content
  • PostEgram – a Facebook app for printing out content
  • Presto – an Internet printer with a remote control system for the sender – customer doesn’t need a computer
  • Kaiser’s in Austria – e.g. easy to reach stock, reduced glare lighting, slip-proof flooring, pleasant places to sit, reading glasses to borrow, all employers over 50 – sales 50% above forecast
  • Odeon Senior Screen – with different snacks – coffee and cake instead of fiz and popcorn
  • Danger of alienating older customers who still feel young – if they can reject it, they often do – don’t want to be associated with ‘that group of people’ – they expect products and service to cost more

–    Inclusive

  • Kindle – allows you change size of text and have text to speech
  • Nintedo Wii is becoming more popular in care homes – active game playing
  • ClearRX by Target in the US – simplifies medication for entire families
  • Ferrari Enzo – with wider doors and lower floor o    Harley-Davidson – trikes for the older market – still cool design
  • Mobilistrictor – a suit to age the wearer by 40 years – useful to test our store design etc
    – used by Ford when developing the Focus – e.g. boot has no lip, dash doesn’t reflect light – became Ford’s best selling car
    – used by Derby City General Hospital building design
    – General Motors used older engineers – key card and push button start
mobilistrictor_Richard_Hammond
Richard Hammond trying out the Mobilistrictor
  • Legibility of writing
    – Larger fonts
    – Bolder colours
    – Clearer typfaces eg Tireseais typeface
    – Use of icons and symbols
  • Interface design – e.g. Apple iPhone and iPad, Facebook (103 year old woman who uses an iPad to interact)
    – Additional advantage of extended appeal to disabled, parents of young children, those heavily laden – e.g. small trolley in supermarket
    – Involve audience in your designs

Marketing

–    Only 1 in 5 sticks to brands they now – happy to try new products and service, but as late adopters
–    Only 1 in 3 own a mobile phone
–    Less influenced by mass media as advertising does not reflect their interests, have become cynical, but not being wired, are more open to national and local marketing
–    More time to shop around – and more time to think if they really need it, so more critical, and more time to write reviews. Can become experts in new products
–    More time to tell their friends about products and services – word of mouth becomes even more important
–    Need to use younger (not too young) faces in images – or take out faces – e.g iPad just shows hands, so appeals to all ages
–    Retail and experiential – e.g. Harley Davidson stores – older are less likely to buy online
–    Only 1 in 4 over 65’s have used the internet, but this is growing very fast
–    Over 50’s represent 25% of online population, but those that are spend longer online
–    Silversurfersday – increase confidence
–    Raceonline2012 led by Martha Lane Fox from LastMinute.com – can buy a £99 computer, with a cheap wireless dongle from 3
–    Better designed websites – e.g. Jitterbug from Samsung aimed at older customers, who can call to order as well as online
–    Email marketing more effective with older customers – e.g. eldergym newsletter
–    Free magazines – e.g. Staysure magazine for the over 50’s – based on airline magazine model
–    Segmented approaches – e.g. Ninento DS using Girls Aloud and Julie Walters in different ads for the same product
–    Car adverts tailored to age group. E.g. the young are interested in loans, the older are not
–    Appealing to the adult child
–    Look for older people in marketing agencies, if you can find them.
–    Be aware of emotional issues associated to buying older products such as walking sticks or elasticized trousers

Conclusion
–    They represent the only growing market in the UK
–    They have time and money to spend
–    There is currently very little competition
–    Be aware that they are difficult to profile – very varied with more variety in the future

Approach requires
–    empathy
–    must not be patronising

A role model small business website

Some time ago I was helping Lubna Ahmad who had come into the Business & IP Centre to generate customer contact lists.

She provides hand and foot Reflexology and Indian head massage to corporate and personal clients. As a big fan of Reflexology for nearly ten years now, I was keen to help her promote her business using the web and social media.

As we talked, I could see that not only did she have a well designed and well informed website, she was also making use of Facebook, LinkedIn, Twitter and blogs.

Understanding that many potential customers won’t have heard of Reflexology or Indian head massage, Lubna introduces and explains their benefits:

What is Reflexology?
Reflexology is the technique of applying gentle to firm pressure to the reflexes on the hands or feet in order to bring about a state of deep relaxation, stimulate the body’s own healing processes and help a person return to a state of balance and well-being.  Reflex points in the hands and feet correspond to different parts of the body and by stimulating these points reflexology opens up energy pathways and encourages the body to function efficiently and release any harmful toxins which have accumulated.

What is Indian head massage?
Indian head massage can help to relax, soothe or invigorate the recipient. It is a treatment that involves the therapist using their hands to knead, rub and squeeze the head, neck, shoulders and arms. We use Western Indian Head Massage, which is a dry treatment and does not include the use of oils.

Benefits
For foot reflexology:
– Total relaxation
– A sense of wellbeing
– Improved blood circulation
– Clears the body of toxins
– Balances the body systems
– Preventive healthcare
– Hormonal imbalance
– Back pains
– Moodswings & anxiety
– Digestive disorders
– Fluid retention
and the list goes on!

For Indian head massage:
– Promotes total relaxation
– Gives a sense of well-being & calmness
– Increases blood circulation to the head, neck & shoulders
– Helps stimulate hair growth
– Eases fatigue & improves concentration
– Relieves stiffness in the neck & shoulders
– Helps relieve eye-strain
– Eases headaches
– Aids in detoxification of the body
– Helps with irritability
– Breaks down fibrositic nodules (knots)
– Triggers off endorphins, which creates contentment

Even more impressive was the fact that she had created the impressive website herself (no easy task for the un-initiated). She built her Reflex Space site using the popular free (six million and counting) WIX service, which uses Flash to simplify the process.

In order to remove the WIX adverts you have to pay a monthly fee.  WIX do not host your site, they provide you design tools to help you make it.

Smarta’s – Five top tips on selling online at Christmas

Once again Smarta have their finger on the pulse of enterprise with their Five top tips on selling online at Christmas.

Having purchased the majority of my presents online this year for the first time, I tend to agree that this mode of shopping is becoming key to business.

 

Online shoppers in the UK are expected to spend £162bn per year on internet purchases by the end of 2020. This burgeoning market is one that small businesses should not ignore. Thomas Vollrath, CEO of 123reg, has these top tips for online businesses looking to boost their internet sales over Christmas.

With the festive season fast approaching, setting up an online shop now can enable a business to take advantage of the 85% of UK consumers planning to spend money online this Christmas.

While many people shop online today, customers still have concerns about being caught out by fake websites and counterfeit goods. This concern is heightened even further at Christmas as people make larger, multiple purchases.

Therefore, a business must plan carefully to allay customers’ concerns by providing an online shop that embodies security, trust, reliability and good service: values that are central to online shoppers. A businesses online reputation is just as important as a real world one; a lack of the values above can result in a lost sale or leave a bad impression of a business’ brand.

The reverse is true, and businesses that that provide reliable, secure sites can expect to gain trust and long-term loyalty from festive shoppers. Because of this, its essential businesses that are thinking of setting up an online shop are aware of the these handy tips to make the most out of the Christmas season.

Here are some top tips when selling online at Christmas:

1. Businesses selling online need to build trust with users by displaying contact numbers throughout their site. This shows there is somebody to talk to should a customer encounter a problem. Businesses can expect to receive more enquiries during the festive season, so they must be aptly prepared to deal with this. It’s also important to encourage feedback, as this makes customers feel valued and can add to a business’ services.

2. Festive shoppers are likely to make larger multiple purchases, so need to be reassured that confidential information given online is safe. This can be done by displaying security accreditation, such as an SSL certificate which verifies that the site is legitimate and hosted on a secure server. Businesses should also offer money-back guarantees if possible, and terms and conditions should be written in plain English and be visible on the site.

3. Christmas purchases are often done with someone else in mind, so the buyer may be somewhat unsure of the product they are ordering. Because of this, businesses must be really transparent when it comes to their goods, with photos of the products being sold included, alongside detailed descriptions and clear pricing.

4. Customers are more likely to buy from a site if they can relate to the person behind the webpage, and this is even more so during the festive season when shoppers must make choices between a number of etailers. Adding pictures, videos and a blog to a website will give customers an insight into a business and help to build rapport, which can turn into custom.

5. With so many online retailers selling similar wares, be sure to research your competition. It’s as easy as running a simple Google search. This will help you to set your price points and compete on extras such as postage and speed of despatch. But don’t make the mistake of undercutting your rivals too much. While you might generate more sales, the reduced margins could hit your business later.

With people already beginning their Christmas shopping, now is the ideal time for a business to be pro-active and get online.

Businesses which remember the best practice tips above could find that an online shop adds to their business by extending their ability to achieve awareness, lasting customer loyalty and increased sales, during the festive season and beyond.

More consumer trends from Insider Trends

My colleague Frances Taylor recently attended an Insider Trends workshop in the Business & IP Centre.

Although I wrote a report on a similar workshop, How to become a cutting-edge retailer, Francis has noted some additional useful points.

Predictions from Insider Trends

Key trend 1: The recession

§        With the new government, spending cuts and changes in policy, it’s entering a new phase.

§        Food and energy costs are rising.

§        There is worry amongst consumers about the recession, even if it does not affect them personally.

§        Consumers are making more considered choices and buying budget brands.

§        Premium or ‘added-value’ products are still doing well, but only if they have real benefits, e.g. helping the environment or offering customised services.

§        Consumers are spending more time at home on activities such as baking and gardening.  Now 1 in 5 consumers grow their own fruit and vegetables.

§        The community is important: consumers are buying locally and supporting green initiatives. There is concern about pesticides and additives in food, and distrust of large corporates.

Tips for marketing:

§        Be clear and transparent in your messages.

§        Avoid hidden costs.

§        Offer free trials, 30 day guarantees and testimonials.

§        Focus on benefits not features.

§        Create new benefits to stand out, e.g. same day delivery.

Key trend 2: Genuine individuals

§        By 2020 there will be more single people than married people in the UK.

§        By 2018, 18% of households will be ‘single person households’.

§        This is affecting buying habits, e.g. people are buying smaller portions of food such as smaller loaves of bread.

§        Living in urban areas and single-person households means that interior design has become more compact.

§        Co-creation has taken off i.e. consumers helping to shape the products they buy, such as the Nike ID trainers.

Key trend 3: Technology

§        The mobile internet is really taking off.

§        Mobile apps are a growth industry which will be worth over 50 billion by 2020.

§        Smart phone owners are buying on average one app per month.

§        Location-based apps are becoming popular such as Foursquare.

§        The ‘perpetual beta’ has become the norm.

§        There is more experimentation e.g. retail trucks and pop-up shops, secret restaurants, etc.

§        Consumers feel like there is too much choice which can be overwhelming.

§        There is a movement of consumers that are ‘unplugging’, which is also called ‘the slow movement’.  For example slow cooking, gardening, home brewing, etc.

§        Some technology solutions have hidden complexity, e.g. the iphone.  It can perform a lot of functions, but is very simple and intuitive to use.

§        QR codes are being used on products for more information, for example, to show the ingredients on McDonald’s products.

And the winners of the 2010 PRECIOUS Awards are…

I blogged recently about my role in Judging the 2010 PRECIOUS Awards. And last week was the big awards ceremony itself, held in the Conference Centre at the British Library.

Rasheed Ogunlaru and Jessica Huie the CEO of Colorblind Cards were excellent hosts, and the evening was great fun.

The Precious Entrepreneur of the Year Geeta Sidhu, founder of Nosh Detox, gave an inspiring speech highlighting her ‘riches – to rags – to award-winning business’, story.

Congratulations to the winners below, and to Foluke Akinlose MBE, the founder of the awards.

The Precious Awards 2010 | The WINNERS!

Start-Up Business of the Year
Janet M Banks – The Art of Cake – janetmohapibanks.com/

Service Business of the Year
Geeta Sidhu – Nosh Detox – www.noshdetoxdelivery.com

Creative Business of the Year
Ola Amoako – Urbantopia – www.urbantopia.co.uk/

Social Enterprise Business of the Year
Marcia Hutchinson MBE – Primary Colours – www.primarycolours.net

Leadership within the Workplace
Lydia Frempong – Business Development Manager- Media Trust –
www.mediatrust.org

Young Entrepreneur of the Year
Bunmi Olaye, Bunmi Koko

Blogger of the Year
Alice Gbelia – Catch a Vibe – www.catchavibe.co.uk

The Precious Entrepreneur of the Year
Geeta Sidhu – Nosh Detox – www.noshdetoxdelivery.com

Rasheed Ogunlaru and Jessica Huie get a helping hand from Jessica's daughter