Category Archives: Books

Success Story – Rachel Kolsky and Go London Tours

Rachel_KolskyI have known Rachel Kolsky for many years prior to my starting here in the British Library Business & IP Centre.

So it was great to be in a position to be help with her growing business Go London Tours. As a prize-winning Blue Badge guide, Rachel certainly didn’t need any tips from me on how to give tours. However, marketing (as is so often the case) was not her strong point, so we worked on reaching a wider audience.

One of the best ways to demonstrate your expertise and passion to the world, is to publish a book. And this is just what Rachel has done, along with co-author Roslyn Rawson. Jewish London is already on its third print-run, with great reviews on Amazon. I am hoping as a consequence tourists will start flooding onto Rachel’s website and book onto her tours.

I have read Jewish London, and endorse those positive comments. It is clearly laid out with a great  many colour photos of the sights. It includes several walking tours of different parts of the city  showing off their Jewish heritage, and discovering hidden gems. Rachel’s enthusiasm shines through the text and makes you want to take a look. And I love the way she always includes suggestions for places to eat on route. In my view there is nothing worse than exploring on an empty stomach.

Kiratiana Freelon has kindly given me permission to reproduce part of an interview Rachel gave to kiratianatravels, and which appears in full in Kiratiana’s Travel Guide to Multicultural London.

If you had to describe Jewish London in one sentence, what would you say?

Jewish London offers tourists, as well as residents, a wealth of experiences: cultural, religious, artistic and gastronomic.

How did you first develop your signature Jewish Tour of Brick Lane? When did you start? About how many people have you taken on the tour over the years?

My first public tour of the Jewish East End was in September 2000, the year I earned my first guiding qualification.

However, the Jewish East End remains the classic tour. You can begin at the edge of the city or you can, as I now prefer, start within the Jewish East End at Aldgate and weave your way in and around Brick Lane. That way, you uncover the stories of the Jewish community for whom this area was once their home and workplace.

The tour continues to develop as more stories come to light and my groups share their family experiences with me. What was once a street of houses is now a filled with tailors and banana ripeners, furriers and synagogue caretakers. Their memories, together with the ever changing nature of Brick Lane, is what makes this a continuing fascination for me. I never tire of leading the Jewish East End tours in Brick Lane.

Literally thousands of people, whether Londoners or tourists, whether on foot or in vehicles, have been on my tours, and here’s hoping there will be many more.

The Jewish East End was larger than many imagine, and many groups, once they have rediscovered Brick Lane, want to explore further. I have devised a series of Jewish East End tours that cover areas such as Whitechapel, Mile End, and Stepney, or specific themes such as Radicals & Revolutionaries and Women of Worth.

Why did you finally decided to write the book?

Roslyn, my co-author, and I love travelling. Wherever we are in the world, we seek out Jewish heritage, synagogues, and try and meet members of the local communities. Amazingly, there was no guidebook to Jewish London. Despite a growing interest in London’s Jewish heritage, vibrant cultural centres, literature festivals, music and dance, no guidebook existed to ensure visitors and residents have all the information they need in one easy-to-read format.

Roslyn and I volunteer at Jewish Book Week and, two years ago, after one of our shifts, she asked me if I had ever thought of writing a book based on the tours I lead around London.  Roslyn’s knowledge of the Jewish community, particularly the synagogues and food, matched my knowledge of the history of Jewish London. iI seemed that we must write the book!

The book covers both walking tours around key areas of Jewish interest, but also includes features about historic cemeteries, Jewish art and artists, important Jewish personalities such as Disraeli and the Rothschilds, areas off the beaten track, and suggested days out. Holocaust memorials are all listed, and museums and Judaica are profiled. Several sites are relatively unknown, so we hope the book will encourage greater number of visitors.

Jewish_London_cover

Management Book of the Year 2013 – the winners

Monday 28 January saw the Library hosting CMI Management Book of the Year Award. It was a great event with lots of energy and enthusiasm from the panel, the audience and students from Ravensbourne College of Design and Communication. Students were invited to create videos for the winning books, and directors of the best ones were invited along to the event.

After British Library Chief Executive Roly Keating had given a short pitch for the Business & IP Centre and our Management & Business Studies Portal, Professor Cary Cooper of Lancaster University Management School and this year’s Chair of Judges, hosted the evening.

Management Book of the Year Winner – 2013

Richard Newton
Pearson

Clearly structured in 36 short sections, this practical book provides rapid, accessible advice on all the essential management challenges. Focusing on the manager’s key role – managing teams to get things done – this book looks at the essential parts of management from unusual perspectives and different angles. Structured with the busy manager in mind, you can dip into any section of the book and read it as an individual piece of advice or read it end-to-end to gain an overall picture of management.

Category Winners

Management and Leadership Textbook

Savita Kumra, Simonetta Manfredi
Oxford University Press

Taking a business, rather than sociological approach to the subject, this text supplements the theory behind managing equality and diversity with real-world practical examples, providing an insight into the contemporary issues facing today’s businesses and organisations. Structured in two parts, the authors begin by grounding students in the theory of diversity management and outlining UK and European equality legislation. The second half of the text is then devoted to connecting this theory with the practice of managing gender, ethnicity, disability and sexual orientation in the workplace. Rich in case studies from the public and private sector, this textbook provides students with a comprehensive insight into real-life management situations.

The Commuter’s Read

Max Mckeown
Pearson

Thinking strategically is what separates managers and leaders. Learn the fundamentals about how to create winning strategy and lead your team to deliver it. From understanding what strategy can do for you, through to creating a strategy and engaging others with strategy, this book offers practical guidance and expert tips. It is peppered with punchy, memorable examples from real leaders winning (and losing) with real world strategies. It can be read as a whole or you can dip into the easy-to-read, bite-size sections as and when you need to deal with a particular issue. The structure has been specially designed to make sections quick and easy to use – you’ll find yourself referring back to them again and again.

The New Manager

Jo Owen
Kogan Page

The Leadership Skills Handbook from best-selling author Jo Owen reveals the essential skills you need to be an effective leader. It shows you what works in practice, not in theory. Each skill is presented in concise, easy to follow format. The skills are about the real challenges real leaders have to master. Based on research from over a thousand leaders in the public, private and voluntary sectors, it identifies the practical skills to make you even more successful, and offers guidance on all key topics. This completely revised second edition of The Leadership Skills Handbook is about more than just technical skills, it is also about developing the people skills, behaviours and values you will need. Full of tips, exercises and practical wisdom, it will help you become a leader that people want to follow.

Innovation and Entrepreneurship

Fernando Trías de Bes, Philip Kotler
Palgrave Macmillan

Innovate or Die! Companies that cannot innovate and develop new products, strategies and technologies to keep ahead in today’s fastpaced market will not succeed. Winning at Innovation presents a groundbreaking new model for successful marketing advancement from two world-leading experts in marketing and innovation, Fernando Trías de Bes and Philip Kotler. Innovation is a responsibility normally assigned to R&D departments but this is not enough. Companies need a systematic framework so innovation can occur at any level of the organisation. The A-F Model is a step-by-step process for developing a successful culture of innovation, bringing together the different individuals and groups across the organisation for ideas to be created, developed and implemented. Offering flexibility, the model allows a back and forth flow of ideas and creativity to adapt to changing circumstances. Using this model, companies can learn how to make their innovation processes more effective, more sustainable, and more successful. Innovation must be a priority for organisations who want to be ready to grow and develop in post-recession economies. Trías de Bes and Kotler present a unique model for innovation for all companies that want to succeed in the global field.

Practical Manager

Richard Newton
Pearson

Clearly structured in 36 short sections, this practical book provides rapid, accessible advice on all the essential management challenges. Focusing on the manager’s key role – managing teams to get things done – this book looks at the essential parts of management from unusual perspectives and different angles. Structured with the busy manager in mind, you can dip into any section of the book and read it as an individual piece of advice or read it end-to-end to gain an overall picture of management.

Eat Street is dead – Long live KERB – for the best street food in London

Kerb logoMy beloved Eat St. is no more. But this is a good news story as it has been replaced by KERB, and all the great pop up shops are still there at lunch-time, sandwiched between Kings Cross Station and the University of the Arts.

Since I last reported on this lunchtime wonder (The Apprentice hits the mark with gourmet street food) I have tasted the best burger of my life at Tongue ‘N Cheek, and the most incredible sandwich courtesy of Gurmetti.

tongue and cheek

Gurmetti

Now that I have wetted your appetite, perhaps I can interest you in the latest book to grace our Small Business Help shelves in the Business & IP Centre.

Another in the successful Dummies series, Pop Up Business For Dummies by Dan Thompson has condensed 12 years experience of using empty shops and managing pop up projects to provide an in-depth guide to devising, planning and delivering a pop up shop.

Whether you’re just starting out and want to test the viability of your business, or you’re an established business looking to expand your reach, pop-ups offer an exciting and flexible opportunity. They’re a great way to try new business ideas, experiment with a new product, location or market, gain exposure, and learn about your customers – all with limited risk and financial outlay.

Inside Pop-Up Business For Dummies, you’ll find:

  • Planning your pop-up venture – whether it’s a shop, studio, gallery, or community hub.
  • Finding the right space for you.
  • Negotiating with the landlord and sorting out the legalities.
  • Fixing up and fitting out your space on a budget.
  • Pulling in the punters – advertising and marketing your pop-up.
  • Managing a successful pop-up business day-to-day.
  • Closing up shop efficiently.
  • Lots of case studies, checklists, tips and hints from experienced pop-up people!

Pop Up Business for Dummies

 

 

Soul Trader – Putting the heart back into your business

Rasheed_OgunlaruRasheed Ogunlaru, life and business coach has been a Business & IP Centre partner since our earliest days. In addition to running the Your life, your business workshop once a month in the Centre and mentoring aspiring entrepreneurs with TieUK, he singlehandedly converted me to the benefits of life coaching.

I have to admit that perhaps due to a scientific background, or perhaps just plain old cynicism, I had always been wary of life coaching. I decided the only way to address this prejudice was to attend Rasheed’s workshop five years ago. After three hours I was entirely convinced by his eminently practical approach, to putting your heart and soul into your business.
So it is great to see his practical philosophy translated from workshop to published book in the form of Soul Trader published by Kogan Page. And having read it through this week,  I would put it at the top of my list of recommended reading for everyone starting (or growing) a business. I am still a big fan of Starting Your Own Business: The Good, The Bad and The Unexpected by David Lester, but Rasheed has addressed the key issue of what you really want to get from starting a business, and to make sure you end up running it, instead of it running you and your life.

Soul_Trader_coverHis introduction sums it up nicely:

Most people do not go into business solely to make money. They want to make a living, make an impact, make a contribution, make a statement, make something of real worth and value. They want to enjoy what they do, and make themselves happy and their families secure and proud. They want to make a break from the humdrum, and express their skill and abilities. But sooner or later many business owners fall into the same old trap, lose sight of what’s important and struggle with life balance.

The book consists of eight C’s made up of seven chapters and a ‘plus’ which focusses on insights to help anticipate and embrace Change.

  1. Clarity: Know your mission, talents and values.
  2. Customers: See life through customers’ eyes to win their custom and loyalty.
  3. Courage:  Unleash your inspiration / wisdom and adopt an athlete’s attitude.
  4. Co-operation: Punch over your weight; collaborate. Use / build your network.
  5. Conversations: Learn the art to connect, converse, create and convert leads.
  6. Creativity: Know when to work, rest and be at your best, (re)gain life balance.
  7. Compassion: Connect from the heart – be transformational not transactional.

Early on Rasheed gets the you to conduct a personal SWOT analysis. Which is an excellent way of discovering what you do well, and what you need to work on or get help with.

heart_and_chairThe book is peppered with examples from his hundreds of clients over the years, and covers a problem I have encountered many times, which he calls the ‘blindness of the visionary’. People become so (understandably) obsessed by their business idea or invention, they completely forget about their customers. This leads to a very expensive and risky approach to market research, where you bring your product or service to the market and then find out if anyone will buy it. Much better to find out as you develop your idea and tailor it to what you customers say they want.

Once again Rasheed gives a practical solution to this problem by showing how to map out your customers. He also explains how to develop a set of customer ‘scenarios’, to help understand the psychology of your customers. He doesn’t shy away from the realities of doing business in the real world as a soul trader. Without sufficient income (and avoiding the number one cause of failure – cash-flow) your business will not survive. Even social enterprises have to generate enough money to pay their staff and to invest in growth if they are to succeed. These are the hard questions that so many avoid tackling in their business plans:

  1. How much money to you need to live on, and to break even in business?
  2. How much money do you seek to make this year, next year and the year after in turnover – before costs and tax – and in your personal profit after cost and tax?
  3. On average how many sales or customer does that equate to per month and year?
  4. What specific action are needed to reach those goals, and what are the challenges?
  5. What evidence, research and assumptions are those figures based on?
  6. Looking again at those figures, what are a) realistic, b) optimistic and c) pessimistic sales figures for the next 12 months, and what would they mean to you and your business?
  7. What are your main products and services? How are they priced? What are all the costs involved? Which are the most lucrative? Which incur the most costs? Which involve the most hard work? Which are most dear to your heart and to your customers?

I have been talking to lots of makers recently such as jewellers, and many haven’t properly come to terms with the issue of wanting to make everything by hand themselves, but also selling enough items to make a living.

Rachel_ElnaughCourage is term one doesn’t  come across often in business books, but Rasheed rightly recognises that this is an essential ingredient in business, and gives practical tips on how you can develop it. I am constantly in awe of the people I meet who are at the beginning of a journey that would terrify me. The book contains an example from ex-Dragon and Business & IP Centre supporter Rachel Elnaugh. Rasheed asked one simple question during an advice session, and at a stroke gave her an insight which revolutionised her life. “I can honestly say that session with Rasheed was like walking through a doorway that has led me into a completely new and completely fulfilling life where success, money and love are all now flowering.”

Cooperation is an undervalued aspect of business, with many people I meet worrying about their competition before they have even started trading. The book talks about the importance of developing business partnerships through cooperation. And again Rasheed gives practical advice on how to grow and then utilize your support networks.

Conversations, which convert contacts into customers replace the ‘hard sell’ for soul traders. After all, no-one wants to be sold to, but everyone wants their opinion to be listened to. This chapter also includes how conversations work via social media channels and what precautions you need to take them online. There a lots of practical examples here, including how to deal with complaints by using, Acknowledge – Reflect back – Say what you can do.

Towards the end of the book Rasheed introduces his two-page business plan. As he says, ‘Business plans are written for two purposes and for two audiences: 1) for you to identify who and where you are, where you’re going and how you’ll get there; and 2) for investors or funders for the same purpose. If you’re seeking funding from others then you’ll need a longer, more detailed business plan…”

To sum up, I found Soul Trader to be clear and simple, friendly and supportive, passionate and soulful – just like Rasheed himself.

Guy Kawasaki ‘Enchants’ SLA Chicago 2012 conference

Guy_KawasakiGuy Kawasaki was the keynote speaker at the recent SLA annual conference in Chicago, and here are my notes from his talk.

Kawasaki started by talking about his time at the Macintosh division of Apple Inc. He described them as the largest collection of egomaniacs ever assembled in the US, until the creation of the Facebook development team.

In hindsight he realised that enchantment was a key part of his life, dating back to his first job in the jewellery trade.

His two recommended essential reads are:
How to win friends and influence people, published in 1931 by Dale Carneigie, and Influence – The Psychology of Persuasions by Robert B Cialdini.

Kawasaki has observed many hi-tech speakers over the years, and with the exception of Steve Jobs, they all ‘suck and go long’.

He always uses the 10 point model for presenting. So he told us if he ‘sucks’ today we will be able to tell.

1.    Achieve Likeability
-    Have a great smile – not just using the jaw, but also the eyes. So crow’s feet are good. Needs to be a Duchene smile
-    Accept others for what they are
-    Default to ‘yes’ – How can I help the person I just met

2.    Achieve Trustworthiness
-    Trust others first
o    Amazon – have a policy of returning an ebook in 7 days if you don’t like it
o    Zappos – buy the shoes online, if you don’t like them we will pay the return postage
o    Nordstrom – you can return anything to them at any time
-    Become a baker not an eater – a producer not a consumer
-    Find something to agree on with customers – it doesn’t have to be a big thing
o    Example of a dislike of Opera

3.    Perfect what you do
-    Do something DICEE
o    Deep
o    Intelligent – they understand my pain / my problem
o    Complete – the totality of the service you offer
o    Empowering – they make you more creative and productive
o    Elegant – someone has thought about the user interface

4.    Launch
-    Tell a story – a personal one, not a marketing one
-    ‘My girlfriend wanted to sell Pez dispensers online’ – the story behind eBay
-    Plant many seeds
-    The key to bottom up marketing – make them available to everyone
-    Use salient points when you talk about your services
o    Calories vs Miles to burn them off
o    Dollars vs Months of food for a family in Eithiopia
o    Gigabytes vs X thousands of songs on portable player

5.    Overcome resistance
-    Provide social proof of success – the white ear-buds that came with iPods were a visual indicator in the streets
-    Use a dataset to change a mindset
o    Gapminder.org – review of number of children and longer lives across the world
-    Enchant all of the influencers in the family not just the ones with the money, e.g. children.

6.    Make your enchantment endure
-    The Grateful Dead provide a space for people to tape their concerts for free
-    Build an ecosystem of the totality of your service
-    Invoke reciprocation
o    Don’t say ‘you are welcome’ say ‘I know you would do the same for me’
o    Enable people to pay you back in their own way
-    Don’t rely on money (e.g. price offers) – it is not the core of enchantment

7.    Great enchanters are great presenters, so:
-    Customize your introduction
-    Sell your dream
o    iPhone = $188 of parts manufactured in a factory in China, but is more than the sum of its parts
-    10 is the optimum number of slides
-    Delivered in 20 minutes at most
-    A 30 point font size is optimal – so you don’t read your text out to your audience

8.    Use technology
-    Social media is free and ubiquitous so use it
-    Remove the speed bumps for your customers
-    Capta reduces the number of customers
-    Sungevity.com – Uses your home address to mock up installation using satellite imagery
-    Provide added value
o    Information
o    Insights
o    Assistance
-    Example of Alltop.com website – aggregates information by topics
-    ‘Eat like a bird, poop like an elephant’. i.e. take little – give a lot
-    Use a lot of sources and spread the information.

9.    Enchant Up
-    When your boss or partner asks you to do something – drop everything else and do it.
-    Prototype fast
-    Deliver bad news early

10.    Enchant Down
-    Book by Daliel H Pink – Drive
-    Provide a MAP
o    Mastery – if you come and work for me …
o    Autonomy – if you come and work for me …
o    Purpose – if you come and work for me …
-    Empower action
-    ‘Suck it up’ – be a boss who is willing to do the ‘dirty job’

Kawasaki summed up Enchantment as having;
The Quality of Apple – the trustworthiness of Zappos – and the likeability of Richard Branson.

Enchantment-Cover

The law of unintended consequences and e-books – Fifty Shades of Grey

50_shades_of_greyThe law of unintended consequences is an interesting topic in its own right, with perhaps the most well known example being the unexpected use of text messaging on mobile telephones.

The latest example according to David Sexton in the Evening Standard is the way e-book readers have allowed more women to read adult fiction. Apparently the lack of a racy cover and give-away title when reading a discretely packaged Amazon Kindle or Apple iPad, allows more and more women to indulge their tastes in public. No longer do they need to fear the snorts of derision or disapproving looks as they plough their way through the latest Bodice ripper.

Apparently the growth in e-books (one in eight of adult fiction books is now purchased digitally) has allowed for a rapid growth in what some call ‘Mommy porn‘, or literotica.

The UK market leader in this genre is E L James and her début adult romance novel Fifty Shades of Grey. According to her official website;

E_L_JamesE L James is a TV executive, wife and mother-of-two based in West London. Since early childhood she dreamed of writing stories that readers would fall in love with, but put those dreams on hold to focus on her family and her career. She finally plucked up the courage to put pen to paper with her first novel, Fifty Shades of Grey.

It is claimed 250,000 copies have already been sold in different formats, and has topped the New York Times Bestseller list.

So, the next time you see a fellow commuter looking a bit hot and bothered, it may not be due to the faulty heating system on the train, but caused by something hot and steamy in her e-book reader.

CMI Management Book of the Year 2012

Last night I attended the CMI Management Book of the Year for 2012 held in association with the British Library.

brainwaveThis competition aims to celebrate the best of management books published or distributed in the UK, from the most inspiring to the most useful.

This year Cass Business School joined as sponsor for the Innovation and Entrepreneurship category.

I was pleased to see that Celia Gates’ book From Brainwave to Business, How to turn your brilliant idea into a successful start-up, was one of the short-listed titles.

The overall winner on the night was The Cult of the Leader, A Manifesto for More Authentic Business by  Christopher Bones.

cult_leadershipThis is a very timely topic with the media attention firmly on the causes of our economic plight, and railing against excessive executive pay.

The book is a critical look at the way business leadership has gone so badly wrong, and what can be done to fix it. Christopher explained that this was his first book for 15 years, so was particularly pleased to have won the award.

The Cult of the Leader, A Manifesto for More Authentic Business
Modern business is obsessed with leaders.  We talk about leadership all the time, but its real meaning is becoming more and more obscure.  Recent corporate crises have shown that all too often, our leaders are missing in action when we need them most. 

In this groundbreaking and provocative new book, Chris Bones shows how we need to:
    Restore trust and confidence
    Be more realistic about what leaders can and can’t do
    Redefine talent
    Revalue experience
    Reconsider remuneration

Steve Jobs by Walter Isaacson – A monster of a book about a monster of a man

Steve_Jobs_by_Walter_IsaacsonMany thanks to Debbie Epstein for giving me this amazing book as a present.

Steve Jobs, by Walter Isaacson is the only authorised story of the life and death of one of the most influential figures of the last 50 years, who died on 5 October this year, aged 56, from pancreatic cancer.

The book is something of a monster at 627 pages, and chronicles Steve Jobs‘ life from his childhood, through the creation and early days of Apple computers, his battles with Microsoft, his sacking and 12 year later return to the company he founded. Isaacson managed to interview Jobs himself over forty times, and tracked down more than a hundred friends, family, colleagues, competitors and adversaries.

I found it a compelling read, and managed to complete it in less than a week. It is perhaps the most honest and revealing authorised biography ever written of an industry leader. Isaacson uncovers both the amazing stories behind the revolutionary products Apple produced. However, he also reveals something of a monster of a man.

Jobs was a sensitive person, perhaps more so due to being adopted at birth, who spent several months wandering across India in his youth looking for spiritual enlightenment and followed Buddhism for the rest of his life. But he could also be the most manipulative and down-right nasty person it is possible to imagine. So much so, that his early colleagues referred to his ability to distort reality to his own ends (Reality distortion field even has its own Wikipedia entry).

Having been something of a computer nerd as a teenager in the mid-1970s I first came across his creations in the form of an Apple II computer. As you can see it was some way from the sleek and sexy design of the more recent iMacs. So reading the story of how Jobs and Steve Wozniak developed these machines made for riveting reading.

Apple II computer

Although he made many mistakes along the way, as well as many enemies, and a trail of broken colleagues, his vision and passion resulted in products which have truly revolutionised the computer industry, and made Apple the most valuable company in the world.

Perhaps the most surprising thing about Steve Jobs was that he never felt the need to conduct market research (something we recommend all our clients in the Business & IP Centre should do). Instead he worked on creating ‘insanely great’ products people would discover they didn’t know they needed until they saw them.

Green Metropolis – a million books to read again and again

greenMetropolisThanks once again to Smarta.com for this inspiring business start-up story, this time featuring books (a subject close to my heart).

They have interviewed Barry Crow the founder of Green Metropolis about  how he came to develop the site using his redundancy pay.

What’s your background and how did you come up with the idea for the site? I’m originally from Newcastle and worked for British Airways as an IT developer. I moved to London for my job and went from a 4 bedroom house to a one bedroom flat. I’m an avid reader and had loads of paperbacks. If people have space, their books go under the bed or on the shelf. I had no space and had to de-clutter everything. So I started giving them away to charity shops. 

I went through pretty much the same process; I would buy a new book every month, read it and then drop it off in a charity shop.  But I could never find books there I wanted to buy. If I had just finished a James Patterson, then I would want to read another one. But if the charity shop didn’t have it I would have to go to Waterstones and buy a new one.

After a while I just thought: this is crazy; there must be a better way to do this. That was the beginnings of the idea but I didn’t look at it properly until I lost my job.


How many people use the site?

We have about 100,000 members.

We started with 1,000 books in stock which were mostly mine, and a few of my friends. We have about a million second-hand books in stock now. Some members still buy books brand new, because they have to have it, but within a week they’ve read it and will post it on the site


What sets you aside from sites like Amazon or even eBay?

Our site is more like a book club; it’s a community doing it to benefit each other. It’s for people who want to share their books with each other and at the same time raise money for a good cause. It adds to the whole feel-good factor of the site.

When you join us, you get an online account and every time you sell, you can either have the money refunded to you or use it buy new books.

Everyone should benefit, whether buying or selling, and ideally, we want our sellers to have enough credit from sales to buy their next one on the site without ever needing to use a credit card.

What’s been the biggest challenge?

I think probably promoting the site. I have no experience with the marketing side of things. My background is computers and IT, so I didn’t have a problem with the technical side of the site. But I suppose I naively thought after 6 months that once we had a great website, people would naturally come to it.

Like I said, we’ve never advertised it, and it’s been a very slow process. I started off and it was just me and I massively underestimated the time it takes to do everything.

Where do you see the site in five years time?

I would like GreenMetropolis.com to be the main ethical alternative to Amazon for second hand and charity books. For myself, I would like to work a little less, so that I can read a little more.

Review of who’s got your back

whosgotyourback_coverOnce again I am indebted to Pervin Shaikh for another generous donation to our Business Help book collection.

Last time it was the amazing What Would Google Do? This time I am reviewing who’s got your back (yes, it seems lower case titles are still trendy). Keith Ferrazzi, the ‘best selling author of NEVER EAT ALONE’, supplies ‘The Secret to Finding the 3 People Who Will Change Your Life’. I think I’m all case confused at this point.

By the way, what a great surname for an author, or in fact, anyone intent on becoming a personal brand.

If the title and pre-title (see cover shot) don’t get the message across, then how about the sur-title? ‘The breakthrough program to build deep, trusting relationships that create success – and won’t let you fail’.

It is at this point that I have to confess to breaking a long standing policy on this blog of avoiding negativity. I don’t really see the point of writing about something unless it has something positive to contribute.

However, I’m afraid this is going to be an exception, and this is really an appeal to you, to help me understand where I am going wrong with this very popular book.

Unfortunately the author gets my goat right from the first chapter, by using the example of Jean Nidetch, ‘a plus-sized housewife who enlisted her friends to help her stay on a diet’. This was the 1961 beginnings of what was to become Weight Watchers, a $4 billion turnover business by 2007.

The author explains that Nidetch, ‘just wanted to get skinny, but through an inner circle of friends offering expertise, wisdom, honesty and support she achieved far more than she ever imagined possible.’

However, to me Weight Watchers is an organisation that exploits people’s desire to lose weight by persuading them to adopt a calorie counting diet, when so much evidence indicates that no diets work in the long run.

Why diets don’t work and The Problem with Weight Watchers and other Calorie Counting Diets

To quote the book’s blurb; Keith Ferrazzi, the internationally renowned thought leader, consultant, and bestselling author of Never Eat Alone, shows us that becoming a winner in any field of endeavour requires a trusted team of advisors who can offer guidance and help to hold us accountable to achieving our goals. It is the reason Ph.D. candidates have advisor teams, top executives  have boards, world-class athletes have fitness coaches, and presidents have cabinets.

In conclusion, I am left wondering if this the management book equivalent of the Emperor’s New Clothes. So please let me know why I am wrong.