Too big to listen to your customers?

According to Paul Thurrott and Leo Laporte, on the latest Windows Weekly show, Dell (in the form of returned CEO Michael Dell) have decided to listen to their customers after many years of thinking they knew best.

In order to do this they are adopting a Web 2.0 approach using salesforce.com powered IdeaStorm. According to the site the Dell Community has contributed 6,329 ideas which have been promoted 447,194 times with 30,364 comments.

Dell don’t say just how many of the ideas they have implemented but they introduced Linux software as an alternative to Windows. They are also moving away from only providing drab grey laptops.

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